Clement Samson Thalla

Experience

• 

  Media Travel Limited

  Aug 2004 - Jan 2009

  Manager - Sales & Operations
• 

  Sita India

  Feb 2009 - Jun 2012

  Account Manager

  Improving the overall customer relationship, delivering reliable administrative support and customer serviceManaging new business pitchesCompliance with legal requirements, industry regulations, organisational policies and professional codesMaintaining a strong working knowledge of client portfolios / products with the companyProducing file notes after any client meetings, summarising any additional actions required, including follow-up callsContributing to the development of new products and services, based on customer feedbackUndertaking commercial negotiationsSales activity planning, including reviewing existing customer files to identify sales opportunities Show less

• 

  CWT

  Jan 2013 - Feb 2015

  Manager - Program Management

  Responsible for client management and oversight of key client programs with a heavy focus on driving client satisfaction and supporting associated marketing efforts.Work with the Global Program Heads in the planning, development and execution of new client initiatives.Involves supply chain management while negotiating contract deals with Airlines & other vendors on behalf of the clientServe as the intermediary between the client and various internal departments such as sales, product, technology, and finance.Lead and support regular client calls/meetings to review top-line program performance and marketing efforts.Build strong client relationships and address client needs quickly to ensure positive perceptionEnsure organizational contract compliance and relationship retention.Cross sell additional product, services, features to existing clients.Provide reporting and program performance analyses, as well as marketing execution coordination. Show less

• 

  Genpact

  Mar 2015 - now

  - Responsibilities entails an SME in the domain of AP/T&E - RPF proposals, strategy and execution around Target Operating Model, execution of Digital led transformation project (including Robotic Process Automation, Machine Learning, E-Invoicing and Touchless Payables, T&E Implementation) in Accounts Payable and T&E- Designing a digital solution enabling end-to-end transformation of Accounts Payable process- SOE (system of engagement model) – eliminating complex ways of working, system/ERP integrations, enable Auto Resolutions whilst reducing manual effort, improve process efficiency and accuracy- Scrum management - JIRA user stories, etc- Conduct blue print / solution design / due diligence- Implementation of Concur & other T&E ERP- Assess existing client's AP / T&E ERP's with a functional view establishing the inter-linkages in designing an end-to-end view on operating model, process/policy, controls/compliance, metrics- Provide consulting / advisory services on transformation road map, continuous improvements, as-is to future state models- enable Six sigma methodology and FMEA to identify the risks and mitigation plans to streamline / standardize the process and augmenting controls- Partnering with Transitions, Operations & IT teams in migrating the process from onshore to offshore Show less Role involves in designing the optimized solution for Accounts Payable & T&E, requires to participate in responding to global RFP’s for T&E – whilst working closely as a team with Operations, Transitions, Pricing, IT, etc in designing & optimize the right target operating model, abreast with industry/market trends to bring in the best in class processes for client’s.Profile includes:1. RFP (designing the best in class solution), Solution Identification, Advisory Services2. Consulting services in Transformation of the processes using RPA / SOE (system of engagement models) workflow designs, Process re-engineering & process mapping designs, build process taxonomy L1 to L5 level - to identify opportunities to automate process / steps using RPA Show less

  • Assistant Vice President

    May 2023 - now

  • Senior Manager

    Jul 2018 - May 2023

  • Manager - AP Practice - AP, T&E SME at Genpact

    Mar 2015 - Jun 2018