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Brent Hetterley

Brent Hetterley

Resume Attached

Followers of Brent Hetterley264 followers
location of Brent HetterleyRegina, Saskatchewan, Canada

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  • Timeline

  • About me

    Going back to TS&M Supply

  • Education

    • Martin High School, Regina

      1981 - 1985

      Activities and Societies: Basketball, Student Council

  • Experience

    • (various)

      Jan 1987 - now
      Resume Attached

    • SaskCentral

      Feb 1997 - Jan 2003
      Various

      Various:Manager, Application Support: Manage team of trainers, merger specialists, reporting specialistsTrainer: Provide training to external and internal resources. Create net new training sessions or use pre-existing course material

    • Celero Solutions

      Jan 2003 - Oct 2010
      Various

      Various positions: Account Manager: Work with client for sales, relationship, escalationsSenior Bid Support Analyst: Create estimates of work based on client requests

    • Permacrete

      Jun 2005 - Jan 2011
      Owner/Operator

      I owned the Franchise for Regina. During this time I was trained to patch cracks in concrete walls with a flexible compound that I injected. This product would expand all the way through to the outside and create a barrier.I was trained to understand how/why concrete reacts to crack (what factors have lead to the cracking) and assisted owners with correcting the issue.I performed the work, did the sales, provided quotes.

    • The Home Depot Canada

      Mar 2012 - Aug 2012
      Supervisor, Tool Rental

      I supervised a small group that sold rental services of tools.Providing customer service in understanding the right tool for the job. making sure customers were trained on how to use equipment before they were allowed to rent it.

    • CGI

      Aug 2012 - Dec 2013
      Manager, Service Desk

      Manage team of 3 Team Leads and 40 telephone agents. Provide day to day management. Performance Reviews, interview/hiring of new agents. Make decisions for team. Act as Liasion with clients, meet monthly either by phone or in person.

    • TS&M Supply

      Dec 2013 - Jul 2020
      Business Efficiency Lead

      Work with branches in the fulfillment of processes associated with their Parent company (DNow). I provide process guidance, as well as support the SAP system that they use. I do this for all TS&M branches via telephone or on site support.

    • Looking for a new job in duba

      Jul 2020 - Nov 2020
      Oil and Gas industry has sank - I am now Laid Off.

    • Government of Saskatchewan

      Nov 2020 - Jul 2021
      SaskBuilds

    • ISM Canada

      Jul 2021 - Aug 2022
      Manager, Service Operations

      I am excited to be starting with ISM Canada on July 19, 2021

    • TS&M Supply

      Aug 2022 - now
      Business Process Specialist

  • Licenses & Certifications

    • Service Center Manager

      Help Desk Institute
      Jun 2013

  • Volunteer Experience

    • Board Member

      Issued by Saskatchewan Athletics on Dec 2014
      Saskatchewan AthleticsAssociated with Brent Hetterley