Keshav Sharma

Experience

• 

  American Express

  Sept 2018 - Mar 2020

  Sr. Dispute Analyst

  Worked on DSP , Green Screen, Citrix , IVU and GDM..

• 

  American Express

  Nov 2020 - now

  - Inventory management, local site agent. - CCPs scheduling & shrinkage planning. - Real Time Staffing management, daily performance reporting.- Going on a call with our Share Holder to understand their query and requirement- Presenting the data to Share Holder on Excel dashboard based on their requirement - Researching on case from google and collecting data and information- Presenting data using pivots on excel with graphs for conclusion and summary. -Worked as a Coach in a project where in I had to train calling CCPs to achieve a resolution for a Dispute on the call. - Daily work included Team Huddle, Mini Group Huddle, Knowledge Check, Align team on regular changes, 1:1 and refresh session.

  • WFM Analyst

    Feb 2022 - now

  • Master Dispute Analyst

    Mar 2020 - Feb 2022

  • Learning specialist

    Nov 2020 - Feb 2021