Joshua J. Ramos

Experience

• 

  TradeWinds International Airlines

  Jan 2006 - Dec 2009

  Aircraft Loadmaster

  Station/Flight Loadmaster - Air CrewOversaw operations at the BQN Cargo Terminal, managing three A-300B4 aircraft, coordinating three loading teams, and overseeing a maintenance crew.Conducted meticulous weight and balance calculations to ensure cargo and passenger distribution adhered to aircraft center of gravity limits.Enforced strict compliance with I.A.T.A. regulations across all company operations.Accountable for the integrity of all cargo documentation, including HAZMAT, ensuring all materials were securely and correctly loaded onto aircraft.Vigilantly monitored the currency of HAZMAT and safety documentation, conducting thorough inspections of cargo to maintain regulatory adherence.Verified the accuracy of flight plans, coordinated jet fuel procurement, and guaranteed the safety and security of passengers, jump-seaters, and crew members, addressing maintenance concerns both on the ground and in-flight.Conducted comprehensive audits of various stations to validate the correct implementation of procedures, training, and documentation.Frequently traveled nationwide to fulfill job responsibilities at alternate stations, demonstrating flexibility and commitment.Collaborated closely with regulatory agencies such as the FAA, D.E.A., Customs, and emergency response teams to uphold safety and operational standards. Show less

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  Coast Guard Exchange (USCGCSC)

  Jan 2010 - now

  Provide comprehensive assistance to Director of Business Development in driving innovation through strategic initiatives across CGX.Collaborate on development/ management of new business initiatives, including sales to Appropriated Fund (APF) entities, vending operations and establishment of new retail outlets.Administer/assess/analyze plans/policies/procedures related to new business programs, ensuring alignment with organizational goals for services, vending operations, and retail outlets.Interpret relevant directives and regulations to ensure compliance in all business development activities.Establish procedures for implementing vending/concession service operations. Provide guidance/support to CGX store operators to ensure effective operations and adherence to compliance standards.Develop/implement/analyze various business development projects. Utilize data analytical tools to formulate business case proposals for new initiatives, focusing on innovative methods, equipment, supplies, and similar items. Evaluate performance data to recommend strategies that enhance outcomes and profitability.Partner with stakeholders to create/execute strategic marketing plans that promote products, vending services, and CGX Supplies Program.Work collaboratively with Merchandising/Marketing/Operations/Finance/IT/BR to identify/maximize opportunities.Collaborate with Merchandise Planning and Business Intelligence teams to develop plans that yield measurable returns on investment.Monitor field activities for compliance with policies/procedures. Set operational goals while maintaining communication to provide necessary assistance/guidance.Review/analyze the Satellite Exchange Program by examining operating budgets, profit/loss statements, inventory reports, and relevant data to assess operational effectiveness.Conduct field visits to evaluate compliance with program policies/ objectives. Attend seminars/commercial trade shows to identify potential opportunities. Show less Manage the operations of a military exchange, including a high-volume Cash Operations unit responsible for handling over $54 million, and a Gasoline Dispensing Facility with direct sales exceeding $3.5 million and distribution of over 1 million gallons of fuel. Lead, schedule, train, mentor, and evaluate a team of over 55 direct reports and 6 Team Leaders. Specialize in the creation, development and analysis of comprehensive reports and presentations, deliver strategic briefings to management across all organizational levels. Create operating manuals/procedures, training guides, presentations, spreadsheet programs, analytical reports, workplans and marketing material. Conduct interviews, manage hiring/promotions, nominate individuals for awards, and enforce disciplinary actions as necessary.Oversaw Fuel, Cash Office/Front End, Customer Service, Military Ticketing Office, GSA Vehicle Fleet, and Environmental Operations, ensuring top-tier service and efficiency while optimizing logistics and asset management. Subject Matter Expert for Gasoline Dispensing Facilities, encompassing 12 fuel stations (CONUS/OCONUS). Serve as liaison between stations, command, and various companies, facilitating effective communication and operations.Chaired Leadership & Diversity Advisory Council and the Safety & Security Committee; providing guidance on leadership, diversity, inclusion, and safety. Served as Emergency Management & Response Team board member & Environmental Compliance Liaison, ensuring adherence to environmental standards/regulations. Served as Stormwater Pollution Prevention Team/Hazardous Material & Hazardous Waste Manager and board member/liaison.Additionally, took on annual facility Inventory Map creation, facility IT, Marketing (creating/distributing flyers/invitations) and Preventive Maintenance program; while also designated the PR GSA Fleet Vehicle Manager and Military Ticket Office Manager showcasing versatility and adaptability to changing priorities. Show less Dynamic manager with extensive experience overseeing a high-volume Gasoline Dispensing Facility, boasting annual sales exceeding $3 million and fuel distribution surpassing 1 million gallons. Demonstrated leadership in guiding a dedicated team of 6 employees and a Leader, ensuring operational excellence and customer satisfaction.Key Responsibilities:General Management:Spearheaded comprehensive management of facility operations, consistently achieving financial and service objectives.Cultivated a collaborative environment, leading to increased efficiency and team performance.Collateral Duties:Leadership & Diversity Advisory Council Chair:Championed diversity initiatives and leadership development, fostering an inclusive workplace culture.Emergency Management Coordinator:Developed and implemented emergency response strategies, ensuring preparedness and safety.Emergency Response Team Coordinator:Coordinated a responsive and effective emergency team, ready to act swiftly in critical situations.Environmental Compliance Coordinator:Oversaw environmental policies, maintaining compliance with regulatory standards.Automobile Department Sales & Procurement:Drove sales growth and managed procurement processes within the automobile department.Tire Special Order & Procurement:Managed special tire orders and procurement, ensuring product availability and customer satisfaction.Exchange Managerial Operations:Directed exchange operations, optimizing resource allocation and inventory management.Warehouse & Distribution Center Managerial Operations:Led warehouse and distribution center operations, enhancing logistics and supply chain efficiency. Show less Consumables Department Specialist - Beer, Spirits, and Wine SectionEfficiently managed inventory and presentation of merchandise on the sales floor, ensuring a clean and orderly product display.Diligently adhered to safety protocols, promptly identifying and reporting any safety concerns or discrepancies.Implemented Business 101 principles, including First-In, First-Out (F.I.F.O.) and the 10-second/10-foot customer engagement rule, to optimize department operations.Skillfully repackaged and restored damaged merchandise, successfully reintegrating products into the sales cycle.Contributed to maintaining pristine warehouse conditions, assisting in organization and cleanliness.Operated material handling equipment such as forklifts, pallet jacks, and hand trucks with proficiency, ensuring the smooth transition of goods to the sales area.Delivered exceptional customer service, fostering a positive shopping experience and customer satisfaction.Participated in annual inventory audits and consistently engaged in loss prevention strategies to safeguard company assets. 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  • Business Development Manager

    Nov 2024 - now

  • Department Manager - Operations

    Mar 2015 - Nov 2024

  • GDF Manager

    Jan 2011 - Mar 2015

  • Store Worker

    Jan 2010 - Dec 2010