Megan Surgan

Experience

• 

  Cigna Healthcare

  Aug 2012 - now

  •A member of the Market's Senior Executive team and reports directly to the Market Growth Leader•Responsible for attaining persistency, net growth, and earnings objectives for a plan for the New York Region•Direct management of U500 client managers within the New York Market•Monitor critical metrics/dashboards to identify operational strengths, weaknesses, and opportunities for improvement•Manage, coach, and provide feedback on team effectiveness including book of business assignments Show less •Facilitate and execute operational strategy of employer groups with 5,000 or more employees•Collaborate with National Account Executive on sales execution of renewal and new business•Implement strategies to promote account satisfaction, retention, net membership growth, and profitability•Maintain market competitive knowledge on service trends and differentiators•Generate and evaluate utilization reporting to determine trend factors to leverage solutions and services that drive positive behaviors Show less •Managed a book of business representing around 60 employers with revenues of approximately $15 Million•Worked with employer groups ranging from 50-250 employees and brokers in overseeing their self-funded and fully insured health plans•Analyzed utilization trends to strategically implement plan design changes that aligned with client benefit strategy, met financial goals which retained business and kept Cigna as the healthcare partner of choice•Exceeded plan goals and executed a strong persistency rate Show less

  • Director of Client Management

    Feb 2023 - now

  • 0500 NY/NJ Senior Client Manager

    Feb 2022 - now

  • Senior Client Manager

    Aug 2018 - now

  • National Account Manager

    Mar 2016 - Aug 2018

  • Client Manager

    Mar 2014 - Feb 2016

  • Client Service Consultant

    Aug 2012 - Mar 2014