Bala Jagadish

Experience

• 

  Ibm Daksh Business Process Services Private Limited,Bangalore

  Jun 2007 - Jul 2011

  Operations Team Lead
• 

  Mahindra Satyam BPO

  Aug 2011 - Jul 2012

  Customer Service Team Lead
• 

  Ageis

  Aug 2012 - Aug 2013

  Team Leader
• 

  WNS

  Apr 2014 - Nov 2021

  Operations Manager

  • Deputy Manager

    Oct 2018 - Nov 2021

  • Assistant Manager

    Apr 2014 - Oct 2018
• 

  LTIMindtree

  Nov 2021 - now

  • Managing team of 120+ heads with 6 Senior Operation Managers, 20 technical leads• Managing Azure application services, Developer, Dev-Ops and Browsers business for complete North America, EMEA, and APAC region with 24*7 support.• Ensuring that all service levels are achieved in line with contracts and customers' expectations are met or exceeded• Developed the training curriculum, aids, and materials to instruct benefit account specialists in client service; helped to promote awareness of roles and responsibilities for every specialist while assisting then to deliver service excellence.• Analysed Client needs and formulated those needs into the project plan then identified issues modification, resolutions to keep work on schedule• Forecast potential benefits, problems, and trends to clients and associates to keep team quality goals in world-class initiates.• Daily task of Performance management, feedback and employee engagement activity. Show less 1. Strategic Planning: Developing and implementing strategic plans for the developer operations team, aligning with the overall business objectives of Microsoft.2. Team Management: Leading and managing a team of operations professionals, providing guidance, coaching, and support to ensure efficient and effective performance.3. Process Improvement: Identifying opportunities to streamline and optimize operational processes within developer operations, improving productivity, quality, and customer satisfaction.4. Performance Metrics: Establishing performance metrics, monitoring key performance indicators (KPIs), and analyzing data to measure and assess the productivity and effectiveness of the developer operations team.5. Cross-Functional Collaboration: Collaborating with various teams within Microsoft, such as development, product management, and customer support teams, to ensure smooth coordination and alignment of objectives.6. Risk Management: Identifying potential operational risks and implementing mitigation strategies to minimize disruptions or negative impacts on developer operations.7. Vendor Management: Overseeing relationships and contracts with external vendors or service providers to ensure contractual agreements are met and service levels are maintained.8. Compliance and Governance: Ensuring compliance with relevant regulatory requirements, industry standards, and Microsoft policies within the scope of developer operations.9. Continuous Improvement: Driving a culture of continuous improvement within the team, Show less

  • Associate Director - Cloud & Infra Management

    Jun 2023 - now

  • Senior Operation Manager

    Nov 2022 - May 2023

  • Operations Manager

    Nov 2021 - Nov 2022