Deep Enrich
Ruth Van Der Poll
Software Support Agent
463 followers
City of Cape Town, Western Cape, South Africa
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About me
Senior Online Ecomm Specialist
Education
M.I.T. OpenCourse
2013 - 2013Computer ScienceIntroduction to computer science
New Horizons
2015 - 2019MCSAMCSE
Alison
2013 - 2013Introduction to Information Technology introduction to Information Technology
Experience
DigiCore / Ctrack
Jan 1998 - Jan 2001Software Support Agent
Teleperformance South Africa
Jan 2009 - Jan 2010Support Agent
DataCash Group Ltd
Jan 2010 - Jan 2014Gateway Manager
Jan 2011 - Jan 20141st line support agen
Jan 2010 - Dec 2011
DataCash
Jan 2012 - Jan 2013Brand AmbassadorPromoting Credibility through Ownership
MasterCard | Payment Gateway Services
Jun 2015 - Dec 2015Department Manager-Direct to Merchant Customer Support, Processing GatewayManager to the Gateway Monitoring Team and the Support team
DigiProcessing
Jan 2016 - Sept 2022Banking Operations Lead• Management of staff and overall team performance ensuring productivity and team delivery• Development and coaching of staff • Effective schedule management of team• Coordinate on boarding process for new starters• Facilitate problem solving and collaboration with staff• Maintaining 1st level support for the 24/7 team• Taking responsibility and ownership of maintaining a functional and effective 24/7 team
The Shoprite Group of Companies
Sept 2022 - nowSenior online payments specialist
Licenses & Certifications
Introduction to Information Technology
Alison- View certificate
Jira Fundamentals Badge
AtlassianJan 2023
Volunteer Experience
Outreach Worker
Issued by Grace Animal sanctuaryAssociated with Ruth Van Der Poll
Languages
- afAfrikaans
- enEnglish
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