Ashwin Chinnappa

Experience

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  Bizaltitude

  Feb 2006 - Dec 2009

  Business Development and Quality Analyst

  Key Deliverables:• Initiated and successfully expanded the customer base for prominent clients such as Expand Technologies and Microland.• Engaged in direct communication with Directors and VP’s of IT solutions, showcasing strong interpersonal and negotiation skills.• Took charge of Service Level reporting, ensuring adherence to required SLA standards, and consistently exceeding client expectations.• Facilitated seamless operations between Indian and U.S. teams, serving as a vital interface. Show less

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  MetLife

  Jan 2007 - Jan 2008

  Certified Financial Advisor

  • Demonstrated financial acumen and advisory skills to clients, providing valuable insights and guidance.

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  Red Bull India Ltd

  Jun 2010 - Jun 2011

  Sales Auditor

  Key Deliverables:• Executed comprehensive audits across 200 outlets in Bangalore monthly, ensuring compliance with service level agreements and maintaining high-quality standards.• Played a pivotal role in promoting brand visibility and exclusivity, ensuring all promotional activities were seamlessly executed.• Provided detailed service-level reporting to clients, contributing to transparent and efficient communication.• Produced and analyzed quality reports, offering valuable insights to enhance overall sales and marketing strategies. Show less

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  WNS Global Services

  Feb 2012 - Oct 2014

  Associate ops

  Key Deliverables:• Orchestrated the provision of free 7-day policies for eligible customers, showcasing commitment to• customer satisfaction.• Transitioned to the Claims department, specializing in personal injury claims from road traffic incidents,• demonstrating adaptability and versatility.• Took charge of the Claims (Litigation Avoidance Team), devising innovative strategies to prevent litigations,• consistently monitoring fraud, and streamlining cases from other teams.• Collaborated closely with cross-functional teams to uphold compliance with regulatory requirements. Show less

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  J.P. Morgan

  Mar 2015 - Jul 2021

  Fraud- Senior Specialist IlI

  Key Deliverables:• Led the assessment of various fraud scenarios, including check forgery and electronic money fraud, ensuring precise and prompt resolutions.• Authenticated and approved high-value transactions, focusing on safeguarding customers from financial abuse and identity theft, among other scams.• Formulated and executed strategies to avert legal issues, regularly monitored for fraud, and complied with legal standards (CDAP, OFAC, AML, KYC, NAS).• Headed the compliance and resolutions team, showcasing leadership in managing complex financial issues.• Directed a quality assurance project that significantly improved the site's overall performance. Show less

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  Goldman Sachs

  Jul 2021 - now

  Associate - Private Wealth Management

  Key Deliverables:• Leading the initiation of client onboarding processes, ensuring smooth transitions and adherence to regulatory standards.• Working closely with affluent clients to comprehend their financial objectives and customize onboarding experiences to meet those needs.• Driving strategic efforts to improve operational efficiency and streamline the onboarding process.• Overseeing the entire onboarding journey, from gathering necessary documents to activating accounts.• Performing detailed risk evaluations and due diligence checks to maintain compliance with both company policies and industry regulations.• Offering bespoke support to clients by resolving queries and ensuring a seamless onboarding process.Project Highlights at Goldman Sachs:• Drove the adoption of a sophisticated email monitoring system, greatly improving the department's ability to mitigate risk.• Established a structured checklist system to optimize processes and guarantee compliance with regulatory standards.• Took the lead in identifying regulatory risks swiftly and executing timely remedial actions.• Initiated and led continuous improvement efforts to enhance processes within the Private Wealth Management sector.• Was instrumental in promoting a team culture focused on cooperative problem-solving. Show less