Andrea Marchetto

Experience

• 

  Criminologist Doctor Nicoletta Cavazzana

  Oct 2004 - Dec 2004

  Writer

  Transcription of telephone talks

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  Poste Italiane

  Jun 2005 - Sept 2005

  Mailman
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  Deltamedia s.r.l. and Graffika soc. coop.

  May 2008 - Jun 2009

  Advertising

  Logistic, distribution and diffusion of advertising material (magazines, leaflets,…)

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  Fintechnologies

  Jul 2009 - Oct 2009

  Administration & development

  Answering service, bookkeeping , websites development & administration, IT consultancy, PC repairing

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  Interattiva Internet Software

  Apr 2010 - Sept 2011

  Web developer / Project analyst

  Web developer @ interattiva ["interattiva" is "lineagrafica" web development team]

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  Le marachelle

  Jul 2010 - Dec 2011

  Barman and waiter
• 

  MOCA Interactive Srl

  Feb 2012 - May 2015

  Web developer
• 

  Lumière Noire

  Dec 2014 - Dec 2019

  You can find few projects at the following link: www.luminoire.com/portfolio

  • Content editor

    Jan 2016 - Dec 2019

  • Web project manager & Web developer

    Dec 2014 - Dec 2019
• 

  ATK+LAB

  Oct 2017 - Feb 2020

  • Digital Specialist

    Jul 2018 - Feb 2020

  • Web Consultant

    Oct 2017 - Jun 2018
• 

  De'Longhi Appliances

  Mar 2020 - Oct 2022

  Customer Care Digital Specialist

  Worldwide rollout of CRM in all company subsidiaries (for all Group brands).- Stakeholder coordination.- Training and drafting of functional documentation.- Analysis and management of maintenance and development activities of new custom features on the CRM platform.Post-sales tools management and tracking: contact forms, chat.UX/UI analysis and redefinition of the web sections dedicated to customers in view of improving post-sales Customer eXperience.

• 

  De'Longhi Group

  Nov 2022 - now

  Product Owner and eCommerce Analyst

  - I ensure that the business requirements to be implemented in e-commerce platforms (to improve and optimize purchasing processes) are accurate, and I strive to prevent potential critical issues.- I manage of Application Maintenance activities prioritizing them according to business requirements- I take care of the rollout management of B2B eCommerce feature- I'm charge of the supervision of the order creation and processing flow