Rashmita Sahoo

Experience

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  Birla Apple Spire

  Aug 2016 - Dec 2016

  Business Development Executive

   Do regular follow up. Maintain datasheet of the customers. Generating revenue for the company by accomplishing the targets.

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  Concentrix

  Feb 2017 - May 2019

  Operations Representative

  Representative Operations: Concentrix Daksh Pvt. Ltd. (Axis Credit Card Process-Inbound) • Assisting customers with inquiries, concerns and complaints.• Providing information about products and services.• Processing orders, returns and exchanges.• Resolve the queries of the customers and provide them accurate resolution.• Maintaining a positive and helpful attitude while interaction with stakeholders. • Upselling or cross- selling products and services when appropriate.• Meet the sales target provided by the bank.• Keeping accurate record of interactions and transactions. Show less

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  Accenture

  Jun 2020 - Jul 2024

  Network & Services Operation Associate

  • Prioritize and manage multiple orders to meet tight deadlines and ensure timely delivery.• Efficiently organize order processing tasks to maximize productivity and minimize delays.• Build positive relationships with clients, suppliers and partners to facilitate open communication and cooperation.• Listen actively to understand stakeholders, needs and concerns and provide timely and accurate response.• Analyze order data for process improvement.• Maintained well organized order documents and records for easy retrieval and reference. Show less

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  HCLTech

  Aug 2024 - now

  Lead Analyst

  CRE (Client Requisition Engineer)• Client Interaction: Understanding and clarifying customer requisitions, ensuring alignment between client needs and internal capabilities.• Collaboration: Working with sales, engineering, procurement, and other teams to ensure that client requirements are met.• Order Management: Creating, tracking, and updating quotes and orders, ensuring technical accuracy and compliance.• Technical Knowledge: A solid understanding of the product/service being provided, along with any industry-specific regulations or standards.• Communication Skills: The ability to communicate clearly with both clients and internal teams.• Attention to Detail: Ensuring that all specifications are accurately captured and that orders are processed correctly.• Project Management: The ability to manage multiple orders or requisitions at the same time, keeping track of timelines, deliveries, and any issues that arise.• Problem-Solving: Ability to quickly identify and address issues in the order process, ensuring minimal disruption to the client or the business.• Collaboration with Internal Team – Work closely with Sales and internal team to understand customer needs and align the technical or product specifications with the commercial offer. Ensure that the customer’s technical requirements are incorporated into the sales quote.• Order Processing and Quoting – Work closely with the sales team or directly with the client to generate accurate, customized price quotes. Show less