Jasten Rubio

Experience

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  Houston Harris Division Patrol

  Mar 2014 - May 2018

  Security Officer

  I monitor cameras, check badges, walk the building and maintain a Daily Activity Report, Answer the phones, lock doors after hours and make emergency calls when needed. I patrol the premises as a rover and cover breaks as needed.I admit visitors and contractors to gain access by giving them a badge.

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  Fort Bend Family Health Center

  Oct 2017 - Aug 2018

  Patient Service Representative

  Answers phones in an exceedingly customer friendly manner.When scheduling appointments, verify and update patient demographic and insurance information, reason for appointment, and informing patient of any existing balances or payments due.Provides information to callers, in accordance with the clinics Policies and Procedures, transfers calls appropriately and as neededCommunicates patient requests to clinical staff via phone notes or in person for special circumstances.Welcomes and greets patients, visitors and staff in a manner that creates a positive customer experience.Maintains sign-in system and determines purpose of visit to facilitate smooth patient flow.Verifies method of payment for services and collects data and/or payment as appropriate.Informs patient of existing balances notated in account and if necessary, refers them to the billing specialist to make payment arrangements.Maintains provider schedule by communicating with patients to confirm appointments.Observes the waiting area, office files, and front desk areas to ensure they are organized and neat.Collects and verifies patient insurance information. Show less

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  Wells Fargo Building

  Sept 2018 - Jan 2021

  Account Manager(Security)

  • Monitor cameras, check badges, walk the building and maintain a Daily Activity Report• Answer the phones, lock doors after hours and make emergency calls when needed• Patrol the premises as a rover and cover breaks as needed• Admit visitors and contractors to gain access by giving them a badge• Assisted with the interviews of new hires• Supervise building according to contract

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  Securitas Security Services USA, Inc.

  Jan 2021 - Dec 2022

  Account Manager

  Supervised 10 Security Officers while maintaining a schedule of 401 hours a week which brought in a revenue of approximately $350,000 a year.Completed requests like weekly reports and incident analytic reports for the client’s review.Created and maintained patrol tours, added and removed employees, researched data and completed approximately 200 incident reports utilizing Securitas Vision.Acted as an administrator on LMS to assign training and track until completion to ensure compliance with client.Conducted after hour inspections as needed.Documented discipline and annual evaluations on assigned employees resulting in terminations or promotions by management. Show less

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  USA Patrol Division

  Dec 2022 - Jun 2023

  Account Manager

  Managed 24 Sites for the City Of Houston and supervised Security Officers while maintaining a schedule of 1700 hours a week which brought in a revenue of approximately $1,500,000 a year.Completed requests like weekly reports and incident analytic reports for the client’s review.Created and maintained patrol tours, added and removed employees, researched data and completed approximately 200 incident reports utilizing Heliaus.Acted as an administrator on WinTeam to assign training and track until completion to ensure compliance with client.Conducted after hour inspections as needed.Documented discipline and annual evaluations on assigned employees resulting in terminations or promotions by management. Show less

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  Allied Universal

  Oct 2023 - now

  Account Manager