Aurore Saade

Experience

• 

  Bank Audi

  Feb 2014 - now

  - Supervising,coordinating,directing and monitoring staff activities to ensure the highest level of customer service.- Managing and resolving customer complaints and communicating them to the concerned departments.- Assisting my direct manager in all related sales/targets plans.- Ensuring adherence to departmental policies,procedures and practices.- Monitoring efficiency and quality efforts of personnel and providing training and coaching support.- Interacting with different departmental staff to develop and maintain effective communication to resolve issues and inquiries. Show less -Building long term relationship with existing customers by listening, understanding their needs and delivering the service and achieving a set target to establish relationships with new clients- Ensuring quality and completeness of KYC information on customer during the account opening process.- Managing the status portfolio, servicing clients and receiving new clients.- Conducting interviews with loan applicants, (personal,home,car,educational and SME), verifying documentation and making recommendations for lending products.- Promoting and cross-selling all bank products to increase the branch target. Show less

  • Senior Customer Service Officer

    Jun 2017 - now

  • Customer Service Officer

    Jul 2015 - Jun 2017

  • Teller

    Feb 2014 - Jun 2015