Jude Xavier

Experience

• 

  Gestetner Sri Lanka

  Oct 2017 - Jan 2019

  Business Development Executive (Business Development, Client Relationships)

  • Researched the needs of other companies and learned who makes purchasing decisions• Collected payments from customers, followed up with the payments, and developed quotes and proposals for the clients• Communicated with potential clients via email or phone to establish rapport or set up meetings, resulting in a 20% increase in meeting requests• Negotiated a 15% increase in the client's budget by presenting a detailed plan that showed additional funds• Completed monthly sales summaries and coordinated with the Manager in analyzing operational procedures Show less

• 

  Ella - Rose (Private) Limited

  May 2019 - Jul 2023

  • Assessed communication campaign performance and implemented strategic improvements, leading to a 25% increase in engagement rates.• Spearheaded agile digital marketing campaigns, leveraging SEO and social media strategies, resulting in a 35% increase in online engagement and 30% improvement in campaign responsiveness and effectiveness• Performed exhaustive competitive analysis and market research, comparing strategies with industry leaders; pinpointed best practices, resulting in a 30% boost in lead generation and a 20% improvement in conversion rates• Collaborated with cross-functional teams to execute marketing strategies, leading to a 30% improvement in campaign effectiveness and stakeholder satisfaction.• Increased social media engagement by 35% through proactive monitoring, timely responses, and strategic follower interactions, resulting in a 20% boost in brand loyalty metrics and positive sentiment scores• Managed over 15 marketing campaign projects simultaneously, achieving a 100% on-time delivery rate and enhancing team productivity by 20%• Conducted 20+ interactive workshops and training sessions, resulting in a 30% increase in team collaboration efficiency and a 25% improvement in stakeholder engagement metrics Show less • Reviewed customer needs and developed plans to address them, preserving customers’ renewed contracts and decreasing drop rate by 18%• Identified and addressed potential issues or crises in the online community, ensuring timely and appropriate resolutions to maintain community engagement• Forwarded upselling and cross-selling opportunities to the sales team which resulted in a 30% increase in average order value• Resolved 95% of customer issues within 24 hours, implemented client collaboration strategies resulting in a 30% boost in brand reputation, and conducted competitive analysis leading to a 15% increase in market share.• Developed strategic campaign concepts aligned with client objectives, resulting in a 35% increase in target audience engagement and a 20% improvement in overall campaign effectiveness• Established and presented 15+ comprehensive reports, highlighting key metrics and trends, resulting in a 25% improvement in decision-making efficiency and a 20% increase in successful strategy implementations.• Optimized CRM portal management, resulting in a 95% data accuracy rate and a 30% increase in customer engagement through timely updates and efficient tool utilization. Show less

  • Business Communications Manager (Project Supervision, Team Management)

    May 2021 - Jul 2023

  • Retail Relationship Manager (Business Development, Client Relationships, CRM Management)

    May 2019 - Apr 2021