Akhil Gireesan

Experience

• 

  Phykon

  Sept 2016 - Aug 2017

  Technical Support Executive
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  Infoblox

  Apr 2018 - Jun 2021

  • The goal is to provide technical support for Infoblox DNS, DHCP, and IP Address Management (DDI).• In-depth experience on Infoblox physical, virtual, and cloud platform appliances, Grid Master, Grid Master candidate, Grid member, HA, VRRP, DNS, DHCP, IPAM, NTP, backup and restore version upgrade.• In-depth experience with Infoblox Advanced DNS Protection and DNS cache acceleration.• Assisting customers with Configuration, Maintenance, and diagnostics of Infoblox Grid and appliances.• Responsible for providing required/expected service to the customer as per SLA.• Handling outages and proving RCA and workarounds (if required)• Interfacing customer with Engineering team on product defect (if found) and providing appropriate workaround and setting up right expectations• Being informative to the Engineering team and working aside with them towards the resolution/fix by simulating customers’ environment in the lab.• Proactively identify recurring issues and escalate appropriately for permanent resolution.• Creating KB articles for products, services, troubleshooting, and workaround suitable for most environments. Providing Best practices on Infoblox products.• Knowledge in DHCP Troubleshooting, Options Spaces, Option Filters, MAC Filters, and DHCP Failover Association.• Deployment of Infoblox Virtual Servers in VMWare, AWS, and Azure.• Setting up authentication policies like Active Directory, TACACS+, and RADIUS.• Provide in-depth troubleshooting and log analysis to identify probable causes for SaaS products.• Basic knowledge of AWS, SaaS, PaaS, IaaS, microservices, and related technologies such as Docker and Kubernetes. Show less

  • Senior DDI Engineer

    Jun 2020 - Jun 2021

  • DDI Engineer

    Apr 2018 - Jun 2021
• 

  NTT Ltd.

  Jun 2021 - Apr 2022

  Senior MS Network Engineer

  Work responsibilities include supporting the DDI infrastructure for Pfizer Inc, including coordination between vendor and other Network support teams, managing and maintenance of DDI appliances• Supervision and administration of DNS/DHCP global infrastructure environment distributed globally.• Monitor and supervise proxy devices so as to remediate security issues of the network infrastructure.• Working on Cisco ICE devices for smooth web stream services conducted by clients.• Working on Vital QIP for managing DNS and DHCP services of clients.• Work with the Project team to implement DHCP services on new sites.• Perform data analytics of QIP device reports and engage vendors in case of service emergencies. Show less

• 

  Etisalat UAE

  Apr 2022 - Apr 2023

  Resident Engineer
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  Ethical Securities

  Apr 2023 - Sept 2024

  Technical Consultant
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  BIP

  Sept 2024 - now

  Technical Consultant