
Ashley Zimmermann
Sales and Service Specialist/Senior Teller

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About me
Information Technology Specialist (Security)
Education

Towson University
2005 - 2007Bachelor of Science Business Administration; Marketing
Experience

Bank of America
Jul 2005 - Sept 2007Sales and Service Specialist/Senior TellerFacilitated complex sales activitiesResolved intricate customer service issuesTrained and mentored all new associatesReceived Award of Excellence for Top Performer 2007 2nd QuarterProcessed cash transactions; cross-sold banking product

LB&B Associates Inc.
Sept 2007 - Jan 2009HR ClerkMaintained personnel files in accordance with company policies and government regulationsProcessed new hire paper work; registered new hires into regulatory systems (e-Verify, MD State reporting)Executed monthly staffing report for over 1,500 personnel Verified previous work history/references for company personnel

LB&B Associates Inc
Jan 2009 - Feb 2013HRIS/Security Administrator, Government ContractorEnsure accurate and timely entry of all personnel transactions in ABRA HRIS and Deltek Accounting software systems.Assist employees with FMLA, Short Term Disability and Long Term Disability claimsProcess all 401(k) and retirement plans inquiriesAdminister tuition reimbursement programAdminister company-wide drug testing program, including Random DOT process, pre-employment and post accident testing. Process criminal background checks and communicate results to hiring managers & upper management. Provide ad hoc reports upon request using IBM Cognos Impromptu and Query WriterProcess all government clearances and periodic reinvestigations using the Department of Defense JPAS systemConduct new hire orientations, including benefits enrollment paperwork, for large groups of employees for new contracts.During contract phase-in period, recruit, interview and hire qualified non-incumbent individuals for various positions within the contract Show less

SRA International
Feb 2013 - Oct 2015Security AnalystProvide IT Security Support on the HIGLAS AIS project with the Center for Medicare and Medicade.

Scope Infotech, Inc.
Oct 2015 - Nov 2022System Security Specialist
Centers for Medicare & Medicaid Services
Nov 2022 - nowInformation Technology Specialist (Security)
Licenses & Certifications
- View certificate

Certified SAFe® 4 Agilist
Scaled Agile, Inc.Oct 2018
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