Ana Lopez

Experience

• 

  AGR Group, Inc

  Oct 2004 - Apr 2007

  Practical Trainer

  Trained new hires and current employees on sales scripts, rebutals and different sales techniques used in real situations when on a sales call. Groups consisted of 10-15 people combined on a daily basis.Created Practical Training Manual to facilitate the training process and effectively manage larger groups of people.

• 

  All Power Electric Contracting

  May 2006 - Apr 2007

  Administrative Assistant

  Assited in managing employees schedules as well as booking and confriming all projects and jobs. Led and assisted in managing short and long term projects. Providing progess reports and providing specific request from the customer/contractor.Maintained inventory of supplies and tools that were job specific and for the company. Keeping record of per job site expenses.

• 

  FUJIFILM Irvine Scientific

  Oct 2007 - now

  Lead the customer service dept. by providing the tools and resources necessary for customer service reps to perform their job functions. Preform a variety of administrative and clerical duties, including but not limited to monthly reporting, monitoring inventory and follow up with Sales. Providing superior customer service by focusing on the individual needs of each customer, distributor promoting long-term relationships and loyalty.Restructured department to meet the demands of internal and external customers. Helping streamline and efficiently provide service of a growing company. Show less

  • SAP Business Systems Team SME Analyst

    Dec 2024 - now

  • Systems and Procedures Manager

    Apr 2022 - Jan 2025

  • Customer Service Manager

    Jan 2019 - Apr 2022

  • Customer Service Supervisor

    Apr 2014 - Jan 2019

  • Customer Service Lead

    Apr 2013 - Apr 2014

  • Pricing/Customs Rep

    Oct 2007 - Apr 2013