Last Makusha

Experience

• 

  Zimbabwe Revenue Authority (ZIMRA) Official

  Jun 2019 - now

  Functional Team Leader- TaRMS Project

  •Boosted Operational Efficiency by 50 Percent by automating the Appointment of Agent process, simplifying workflows into two steps, and introducing standardized Debt Management procedures, which significantly improved tax collections and reduced outstanding debts.• Enhanced Decision-Making for Leadership with real-time insights into debt trends across 15+ tax offices by designing and deploying advanced Tableau dashboards, directly enabling data-driven strategies and improved compliance.• Reduced Dunning Period by 45 Percent through the development of an innovative age analysis system and automated debt case flagging, eliminating 80 percent of manual follow-ups and accelerating revenue recovery.• Streamlined Revenue Collections and Increased Efficiency by 75 Percent by managing integrations with the Central Vehicle Registry and banks. This integration optimized access to critical information and reduced processing times, significantly enhancing operational effectiveness.• Improved Real-Time Tracking of Delinquent Taxpayers by modeling reports in Power BI for Debt Management and the Commissioner’s Dashboard. These reports provided actionable insights that supported targeted interventions and increased compliance rates.• Completed Debt Management SRS 14 Days Ahead of Schedule by aligning stakeholder requirements with technical feasibility, ensuring seamless delivery and exceeding project expectations.• Accelerated Resolution of Debt Cases by 20 Percent by leading cross-functional workshops to streamline processes, strengthen collaboration, and drive faster outcomes.• Eliminated Workflow Bottlenecks and increased productivity by applying BPMN 2.0 standards and iGrafx tools to redesign process maps, resulting in optimized operations and faster turnaround times.• Unified Disparate Data Sources to Drive Revenue Growth by creating a robust SQL- and Python-based data consolidation framework, which produced actionable insights and improved strategic decision-making. Show less