Xander Westwood

Experience

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  SABON USA

  Jun 2008 - Feb 2010

  Assistant Manager

  • Provided clear and accurate training on products to both clients and staff• Ensured proper maintenance of facility by working with company engineer team • Performed product demonstrations and client solicitation from street• Worked with and cultivated staff to create strong team• Created staff schedule and managed accurate inventory

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  SEPHORA

  Feb 2010 - Apr 2011

  Event Coordinator

  • Created close report and strong working relationships with Brand Partners and Outside Companies • Developed and organized events to impact revenue for the brand and for my store while staying true to brand image• Supervised the set-up and break down of events• Created appropriate staffing schedule• Provided clear and accurate training on products to both clients and staff • Provided excellent client service on a person to person base as well as effectively communicated to large groups. Show less

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  Makeup By Xander

  Sept 2010 - Oct 2016

  Artist

  Available for Weddings, Special Occasions, Print and Film. Worked NY Fashion week '12Roxy Long Beach Surf Compitition 2012 Published in Urban Ink 03/12

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  Stila Cosmetics

  May 2011 - Oct 2011

  Educational/Event Artist

  • Maintained a good rapport and strong working relationships with Brand Partners• Provided excellent client service on a person to person basis as well as communicating to large groups Set-up and break down of events • Provided clear and accurate training on products to both clients and staff• Motivated and coached event team to increase brand awareness and increase company sales goals Exceeded personal Sales GoalsNY Fashion week '12Roxy Long Beach Surf Competition 2012

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  Morgans Hotel Group

  Oct 2011 - Jan 2014

  Four and 1/2 Stars - Lifestyle Hotel • Handle all Guest Relations for Loyalty Guests; VIPS; Opportunity Guests. • Worked with the regional GEM team to redevelop frequent guest program for launch of new companywide property management system• Liaison for Customer Relation Management Team • Global Card Holder - Ambassador over see entitlements and requests • Create and manage all Standard Operating Procedures for Loyalty Guests, VIP Guests and Special Occasion Guests• Handle Guest Feedback via Sterling Research Group• Handle Reservations for Loyalty Guests; VIPs; Sales Clients• Handle Guest issues as they arise including and not limited to issues with billing• Created a back of house communication website with strong focus on Loyalty Guests used by 2 properties • Help facilitate our employee engagement orientation program (EDGE) and recovery programs (HEROES)• Give ethos tours and sale site tours upon request• Assist in training/developing new and current staff• Union Experience and IWA certified • Available front desk agent / manager on duty shifts • Manage the concierge team and cover desk when needed • Safety Committee Show less Four Stars - Lifestyle Hotel • Cared for Guests needs from check in to check out, maintaining service standards• Worked with House Keeping, Security, and Engineers to resolve guest issues creatively and efficiently.• Ensured billing is processed correctly• Become an ally for guests • Developed and augmented front desk operational forms• Trained and helped to develop Jr. Agents• Cross trained in Rooms Control, and Guest Service Management• Worked with HR to drive and develop the employee recognition program, “HUDSON Core Shaker” Show less

  • Guest Experience Manager

    Oct 2012 - Jan 2014

  • Guest Service Agent

    Oct 2011 - Oct 2012
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  Hotel Hugo

  Jan 2014 - Apr 2015

  Assistant Front Office Manager

  Four Stars - Lifestyle Hotel • Pre-Opening - Worked with Director of Front Office to create Front Office SOP’s - Worked with Director of Front Office to curate orientation and training for both Front Desk and Bell Team - Worked with Director of Front Office to to create employee incentive and recognition programs• Deputy Fire Safety Director• Shadow Director of Housekeeping for cross training • Assist Director of Housekeeping as need arises - Inspect rooms - Light pick ups - Work on creating better communication between departments• Handle Guest issues as they arise including and not limited to issues with billing• Give Sale site tours upon request• Shadow Director of Sales for cross training Show less

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  6 Columbus

  Apr 2015 - Sept 2015

  Guest Relations Manager

  • Ensured guest feedback scores high on trip advisor• Took full responsibility for all guest relations and service standards • Assisted with the training and development of new and existing staff • Delivered excellent service to all loyalty guests, VIPs, and opportunity guests

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  Hyatt Union Square New York

  Sept 2015 - Jun 2016

  Assistant Director of Front Office

  • Trained, coached, and mentored staff to enhance performance • Monitored Medallia feedback, addressed concerns and celebrated success• Responded to guest concerns including those complied from guest surveys • Created incentives and lead by example to increase loyalty program enrolments • Created schedules and Rota’s while effectively managing annual leave requests• Ensured SPG guests are recognized at check in and receive proper entitlements

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  Hilton DoubleTree Suites by hilton Detroit Dowtown - Fort Shelby

  Jun 2017 - May 2019

  Catering Manager

  • Implemented e-marketing plans for social media platforms • Developed menu selections within the clients’ budget plans and restrictions • Established strong client relationships through diligent planning and execution• Conducted Fire Brigade Training and Fire Drills as part of the Safety Committee• Coordinated events from the planning stage through to execution of the function• Established new industry contacts through networking and good communication• Coordinated and exchanged information relating to banquets within strict timelines• Worked with Human Resources to train new employees and action service recovery Show less

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  The St. Clair Inn

  Sept 2019 - Oct 2020

  Front Office Manager -

  Pre- Opening / 2019 Opening team• Empowered the team through effective training and CPD opportunities • Created Standard Operating Procedures to support the business plan goals• Worked closely with management teams to execute new business strategies • Analyzed reports and cultivated action plans alongside the department heads • Produced employee incentive programs to drive productivity and performance • Reviewed all incoming contracts to maintain expenditures and maximize turnover • Increased guest satisfaction through implementing changes based on feedback and executing staff development Show less

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  American Cruise Lines

  Mar 2021 - Nov 2023

  · Member of the “Sr. Manager” team Pilot program, · Increased guest surveys scores across the board · Increased shipboard rebooking across the fleet· Curated the company’s first Hotel “Standard Operations Procedure” guidebook · Assist with creating and developing training material· Maintain up-to-date resources, checklists, menus, job aids, etc. · Responsible for training and development of hotel officers with a focus on new and external Hotel General Managers · Conduct onboarding classes · Travel to retrain underperforming managers · Provide remote support to fleet· Step into Hotel General Manager role as needed · Assist Operation Managers with observing shipboard operations and holding officers and crew accountable to company standards· Assist with talent acquisition of shipboard officer Show less · Develop and train onboard officers· Carrie out quality inspections on guest rooms, public spaces, and crew quarters· Enhance customer relations by remaining present during mealtimes and events · Implement cost control measures and took responsibility for managing inventory and budgets· Demonstrate effective leadership when managing the daily shipboard operations· Work with the Housekeeping Manager to formulate and implement a turnover plan· Maintain excellent communication with the Cruise Director and Excursions Director· Liaise with the Marine Operations Team to maintain high safety standards and communicate changes· Lead shipboard officers in future cruise salesRenovation of the "America" / "American Splendor" Passenger Vessel• Coordinated shipboard workforce, contract labor and special vendors• Managed hotel supply and inventory as well as project supply• Inspected completed work to ensure it was completed to specifications and quality• Ensured smooth completion of off-season project and transition to seasonal operation Show less

  • Sr. Hotel Manager

    Nov 2022 - Nov 2023

  • Hotel General Manager

    Mar 2021 - Nov 2022
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  Princess Cruises

  Nov 2023 - now

  Guest Services Director