Sinovuyo Gamnca

Experience

• 

  Dimension Data

  Jun 2018 - Mar 2022

  Installing and configuring Cisco DevicesProactively monitors the work queuesPerform operational tasks to resolve all incidents / requests in a timely manner and within agreed SLA Identify, Investigate and analyse issues on client’s infrastructure (Point-to-Point networks, Wireless & SDWAN) Communicate with other teams and clients for extending support Follow the shift hand over process highlighting any key tickets to be focused along with a handover of upcoming critical tasks to be carried out in the next shift Establish monitoring for client infrastructureIdentify problems and errors before they impact a client’s service. Lead and manages all initial client escalation for operational issues Plan and execute approved maintenance activities Show less Monitor, detect and prevent incidents Ensure availability and performance of all infrastructure systemsEffectively communicate, and escalate if necessary, complex technical issues to a broad range of customersSupervise in real time the alarms and specific events occurred on every platformAttend to consults and claims related to monitoring Registry and resolution of incidentsExecute standard changes for customer request fulfilmentParticipates in architecture and software development activities Show less

  • Network Engineer L1

    Apr 2021 - Mar 2022

  • Network Operations Center Engineer

    Nov 2018 - Apr 2021

  • Internship Trainee

    Jun 2018 - Nov 2018
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  KHIPU Networks

  Mar 2022 - now

  L1 Security Engineer

  Perform troubleshooting providing "hands on" initial diagnosis. Liaise with other team members, 2nd/ 3rd line plus manufacturers.Adhere to Change Request processes when making changes to production systems.Perform upgrades, Administration, Configuration and troubleshooting tasks on one or more of the following:o Wired and Wireless Technologies( Aruba and Alcatel devices )o Security solutions such as Firewalls ( Palo Alto firewalls )Follow the shift hand over process highlighting any key tickets to be focused along with a handover of upcoming critical tasks to be carried out in the next shift Show less