Julien Kartal

Experience

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  Baker & Spice Restaurant LLC

  Mar 2012 - Dec 2012

  HR Executive

  • Recruitment of personnel for each of the UAE branches.• Conduct new hire orientations, preparation of all documentation for the new staff.• Ensuring that all the correct documentation is in order for processing of visa’s, CID Clearances, Emirates ID’s etc.• Maintain statistics for advertisements, websites, applicants and telephonic calls.• Coordinating transport and ensuring personnel are met upon arrival at the airport.• Coordinating and managing staff accommodation.• Ensuring staff are issued with correct uniforms.• Update and maintain staff database• Attending to staff disciplinarians and disputes• Monthly reporting to the Managing Director Show less

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  D-Hotels & Resorts

  Jan 2013 - Feb 2017

  Sales & Marketing Executive

  - Conduct competitor analysis to assess and develop competitive strategies.- Forecast sales to provide projections for senior management.- Engage in business development and negotiations to attract new corporate clients and maintain existing relationships. Activities include sales calls (in-house and external), roadshows, telemarketing, mailings, referrals, and networking, aiming to maximize revenue and meet hotel budget targets across key markets: the United Kingdom, Turkey, Lebanon, Jordan, Germany, Belgium, the Netherlands, Russia, Bulgaria, Iran, and Dubai.- Build and strengthen relationships with existing and prospective clients, actively exploring new markets to increase sales and expand the hotel’s market share.- Monitor occupancy and reservations daily to ensure optimal occupancy levels and average room rates.- Maintain a comprehensive database with detailed customer profiles, including company and group information.- Ensure accurate billing and invoicing for group and event bookings.- Collaborate closely with Operations teams (including F&B, Banqueting, and Front Office) to ensure seamless service and exceptional customer experiences.- Communicate customer specifications with relevant departments and respond promptly to customer inquiries, comments, or issues to maintain high service standards and foster future sales opportunities.- Plan and execute the company’s marketing strategies in alignment with business goals.- Develop marketing communication activities in coordination with the Head Office Marketing Communications Department.- Coordinate and oversee photo shoots as well as take photos when necessary to support marketing and branding initiatives. Show less

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  Coffeemania Turkey

  Apr 2017 - Jul 2017

  Responsible of overseas projects & operations

  - Strengthened relationships and communication between company representatives and foreign investors, playing a key role in decision-making processes.- Translated menus and promotional materials between Turkish and English for the launch of new locations in Riyadh, Saudi Arabia, and Azerbaijan.- Coordinated purchasing of all preopening inventory requirements.- Analyzed recipes and assigned pricing to menu items, factoring in food, labor, and overhead costs.- Recruited and interviewed potential team members for various roles.- Led training programs for both new associates and management-level staff during the preopening phase.- Trained and educated employees on company standards, procedures, and operational knowledge.- Coached employees on company products, service offerings, selling techniques, technical knowledge, and effective customer engagement strategies.- Established weekly work schedules for employees.- Monitored sales performance across branches in Turkey and international locations, implementing strategies to maximize sales of new products. Show less

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  Kekik Boutique Hotel Selimiye

  Nov 2018 - Oct 2022

  Boutique Hotel Owner & Manager

  Key Responsibilities:- Operations Management: Oversaw daily hotel operations, ensuring the cleanliness, maintenance, and organization of guest rooms and common areas.- Staff Management: Led a team of over 10 employees, handling recruitment, training, and performance management to maintain high service standards.- Guest Relations: Prioritized guest satisfaction by providing a positive and memorable experience, resulting in high satisfaction ratings and positive feedback.- Reservations & Revenue Management: Managed booking channels, optimized occupancy rates, and implemented strategic pricing to increase revenue.- Marketing & Promotion: Promoted the hotel through social media, online booking platforms, and local partnerships to enhance visibility and attract guests.- Financial Oversight: Conducted budgeting, cost control, profitability analysis, and monthly reporting to ensure financial health.- A La Carte Restaurant & Kitchen Management:o Developed and updated menus to provide a high-quality and unique dining experience for guests.o Coordinated with suppliers to source top-quality ingredients while maintaining cost control.o Managed all kitchen operations, ensuring food quality and adherence to hygiene standards.o Handled recruitment, training, and performance management of kitchen staff, improving efficiency and team collaboration.Achievements:- Increased guest satisfaction score by 50%.- Achieved a 67% annual increase in occupancy rates.- Boosted a la carte restaurant satisfaction rating to 100%.- Earned high ratings on platforms like TripAdvisor and Booking.com. Show less