Josue Morales Barrientos

Experience

• 

  Western Union

  Sept 2014 - now

  Create awareness and keep momentum during the deployment observing and coaching frontline supervisors and managers on how to shift mindset and behaviors of themselves and their teams to instill a culture of continuous improvement. Support and coach business leaders (Managers, Directors) in the design of the management system and process related solutions in their area by introducing lean management tools such as visual management, performance management, problem solving and implementation of standard work. Develop and enhance lean training material. Lead problem-solving and kaizen activities to define problems, determine root causes, create and test options, implement and standardize solutions. Advocate the adoption of WU Way by providing structured coaching during deployment to reinforce skills attained during WU Way training. Show less Create awareness and keep momentum during the deployment observing and coaching frontline supervisors and managers on how to shift mindset and behaviors of themselves and their teams to instill a culture of continuous improvement. Support and coach business leaders (Managers, Directors) in the design of the management system and process related solutions in their area by introducing lean management tools such as visual management, performance management, problem solving and implementation of standard work. Develop and enhance lean training material. Lead problem-solving and kaizen activities to define problems, determine root causes, create and test options, implement and standardize solutions. Advocate the adoption of WU Way by providing structured coaching during deployment to reinforce skills attained during WU Way training. Show less

  • Manager, Global Complaints Investigation and Root Cause Analysis

    Jul 2022 - now

  • Operational Excellence Manager

    Jul 2021 - Jul 2022

  • Change Implementation Leader, WU Way

    Jan 2018 - Jun 2021

  • Anti-Money Laundering Team Leader, Global Sanctions and Interdictions

    Mar 2016 - Dec 2017

  • Anti-Money Laundering Specialist, Global Sanctions and Interdictions

    Sept 2014 - Mar 2016