Candice Lee,MBA,CAPM

Experience

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  Barnes & Noble College

  Aug 2002 - Mar 2018

  ● Managed textbook cycle from initiation to completion, including planning, procurement, execution, and monitoring of textbook purchases for three campuses totaling $11 million in revenue. ● Estimated required quantities of course materials based on historical data, trends, or changes in user needs. Ensured adequate stock availability to meet demand while minimizing carrying costs. ● Reduced shrinkage levels by 4% by creating and implementing internal auditing strategies. ● Developed a tracking system for online textbook orders using Google Spreadsheets, reducing human errors by 68% and improving customer experience. ● Created and managed purchase orders for course-related materials within AS400. ● Coordinated with corporate office and other departments to ensure a smooth conversion from a DOS to a web-based inventory management system, minimizing disruption to day-to-day operations. ● Trained internal cross-functional teams and external stakeholders on a new online book adoption platform to streamline gathering course materials. ● Maintained relationships with 6 major publishers, suppliers, and other vendors to ensure timely delivery of stock.● Directed weekly interdepartmental meetings to achieve sales goals, customer service satisfaction ratings, monitor and control labor costs, and identify resources needed. ● Orchestrated onboarding, distributed name badges and facilitated training for a rotating staff of 25-35 booksellers. Show less ● Executed developed business strategies and identified opportunities to drive sales, increase customer satisfaction, and expand store traffic for multi-unit stores totaling $6 million in revenue.● Coordinated and oversaw the shipment, delivery, and distribution of course materials to 3 locations.● Led business process definition, improvement, and gap analysis of current/to-be processes during meetings and surveys with customers and stakeholders.● Designed, developed, and implemented successful online strategies to improve web sales by 15%. ● Established strategic partnerships with the college to increase textbook and college merchandise sales by 32%.● Received Largest Sales Increase Award 2011.● Accomplished Human Resources objectives by recruiting, selecting, orienting, training, and coaching a rotating staff of 30-40 booksellers. Mentored and coached 5 booksellers for promotion to supervisory roles. ● Calculated annual payroll, sales and expense budgets for multi-unit stores. ● Acquired strong customer service relationships with new and existing customers and vendors. Show less

  • Textbook Department Manager

    Oct 2012 - Mar 2018

  • General Manager

    Mar 2010 - Oct 2012

  • Store Manager

    May 2007 - Mar 2010

  • Assistant Manager

    Jun 2006 - May 2007

  • Book Seller

    Aug 2002 - Jun 2006
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  VersAbility Resources

  Feb 2019 - Feb 2023

  Executive Administrative Assistant/Project Manager

  ● Provided comprehensive administrative support to the CEO, ensuring the smooth and efficient operation of the CEO's office. ● Facilitated internal and external virtual meetings via GoToMeeting, Zoom, and Microsoft Teams, ensuring productive and engaging collaboration among participants.● Accurately recorded the minutes of Board-related meetings, tracked action items and progress. Prepared comprehensive Board reports and packets for 15-20 Board members, providing them with clear and concise information. ● Led cross-functional team of 10 in the creation of informative manuals for Board members, enhancing their organizational awareness and promoting a more informed and engaged Board. ● Coordinated logistics, managed budgets, developed event timelines, and cultivated strong vendor relationships to ensure the successful execution of Board socials, retreats, meetings, and off-sites for 6 members of the executive team and 15-20 Board members. ● Conducted in-depth research, compiled data, collaborated with cross-functional teams from Finance, Government Contracts, Human Resources, and Marketing to prepare insightful presentations of internal and external reports.● Partnered with the Human Resources department to screen resumes, schedule interviews and conduct panel interviews, successfully placing 11 candidates in key positions within the organization.● Collaborated with the DEI consultant, Senior Leadership Team, directors, and Board of Directors on the development of a comprehensive roadmap for the strategic plan. ● Provided support for ad hoc projects, monitoring progress to ensure adherence to budget and deadlines. Managed multiple projects simultaneously using Microsoft Excel. ● Researched and identified suppliers for PPE. Negotiated contracts, pricing, and delivery terms. ● Tracked key performance indicators (KPIs) for corporate initiatives, strategic planning, and key events; analyzed data via expert utilization of Scorecard (Spider Strategies software). Show less

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  JCL Quality Transport Services LLC

  Jul 2019 - Sept 2023

  Operations Manager

  ● Spearheaded all aspects of trucking operations, including dispatch, scheduling, driver management, safety, and compliance. ● Secured $18,500 in grant funding through meticulous research, persuasive proposal writing and effective grant management.● Negotiated and executed lucrative contracts between the carrier and freight brokers, consistently exceeding initial rate offers by an average of 20%.● Maximized profitability through astute analysis of sales figures and implementation of revenue management strategies. ● Ensured regulatory compliance by developing comprehensive safety checklists, policies, and process documents. ● Established and maintained a centralized database containing critical information such as insurance, overhead costs, billing, truck routes, and logistical details. ● Forged and maintained strong relationships with driver and vendors, fostering a collaborative and productive environment. ● Streamlined financial processes by performing reconciliation of revenue and expenses, creating and processing payments for invoices, and running payroll using QuickBooks Online. Show less

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  Nuru International

  Apr 2023 - now

  Senior Human Resources & Admin Associate

  ● Proactively source and identify top talent, utilizing a variety of methods to reach a diverse pool of qualified candidates.● Thoroughly screen resumes and applications, identifying candidates with the skills, experience, and cultural fit to succeed in the organization. ● Conduct in-depth interviews, skillfully evaluating candidates' suitability for the position and provide detailed feedback to the hiring managers. ● Lead the onboarding process; ensuring that new hires are properly equipped with the information and support they need to succeed in their roles. ● Maintain accurate employee records, including personal information, benefits, and training records.● Provide valuable support to the Marketing & Development team, contributing to the success of small-donor initiatives. ● Play a key role in supporting board meetings, compiling quarterly board slides and ensuring the smooth flow of information. ● Collaborate with benefits partners to support benefit enrollment processes, changes, and inquiries for employees.● Drive international employee retreats and event research and prep, overseeing all external communication with vendors and internal communication with the team.●Process all incoming company email inquiries, monitor voicemail inboxes, draft and file forms, and compile slide presentations. ●Support IT activities, organizational systems to manage ongoing tasks and special ad hoc projects. Show less