Keith Moore

Experience

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  Nextel

  Jan 1995 - Jan 2006

  Supervised a team of fifteen, with an emphasis on productivity, quality and results. Managed western region customer fulfillment, national third-party returns and re-packaging and fulfillment operations.Enhanced and re-launched the Boost Mobile Return Material Authorization (RMA) process, which generated over $700,000 in revenue during its first 14 monthsDeveloped and implemented the third-party process and software for repackaging and fulfillment, which generated over $2 million in revenue during its first 14 monthsIncreased Special Fulfillment Solution revenue by 22% in 2005 by streamlining the local fulfillment processImproved the local Sarbanes & Oxley compliance process by developing and conducting training, which standardized the compliance results reporting processManaged an award-winning team through training, coaching, teamwork and a commitment to excellence Maintained high levels of employee productivity and commitment to quality by encouraging process improvement suggestions, implementing them when possible and rewarding and recognizing the contributors Improved employee communications by conceiving, contributing to and publishing a quarterly department newsletter and calendar Implemented a team recognition program that helped create a positive employee work environmentGenerated $101,000 in revenue in 2000 and $110,000 in revenue Q1 of 2005. Given the Circle of Excellence Award for these accomplishments. Show less Directed a team of twenty warehouse employees. Supervised the distribution of inventory to retail and service centers, conducted quarterly physical inventories and maintained inventory levels.Reduced forklift incidents by implementing and conducting forklift safety trainingSuccessfully moved the fulfillment warehouse twice without any negative effect on our customers. Worked closely with our facilities department and vendors.Received the Circle of Excellence Award in 1997 for superior customer service and leadershipHonored with the Director's Circle Award in 1999 for contributing to the department consistently meeting all of its goals Show less

  • Fulfillment Supervisor

    Jan 1999 - Jan 2006

  • Inventory Control Lead

    Jan 1997 - Jan 1999

  • Inventory Coordinator

    Jan 1995 - Jan 1997
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  MyPrint, LLC

  Jan 2007 - Jan 2012

  Director of Fulfillment

  MyPrint, Irvine, CA 2007 – 2012 MyPrint Corporation is a technology, print and fulfillment company that specializes in the development and administration of print related programs.Director of Distribution & Fulfillment (2008 – 2012)Manage all distribution and fulfillment activities to ensure deliveries are in compliance and meet our customers shipping and delivery service level agreements.Director of Fulfillment (2007 – 2008)Manage and maintain all finished goods inventory, including storage, pick and pack, pack outs, cycle and physical inventory counts to ensure consistent inventory accuracy. Show less

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  Towne Allpoints

  Jan 2012 - Mar 2012

  Project Manager
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  Primary Color

  Nov 2012 - Dec 2017

  Fulfillment & Distribution Manager

  Primary Color is a global visual solution company PROFESSIONAL EXPERIENCEPrimary Color, Irvine/Costa Mesa CA 2012 – 2017Manager of Distribution, Fulfillment & TrafficManage all logistic activities to ensure delivery compliance based on deadlines while meeting customers shipping and delivery service level agreements.• Manage 2 facilities plus 1 remote location• Managed team of 22 employees and 50+ temporary associates• Successfully launched the fulfillment and distribution department• Managed agency communications and staffing needs along with HR team• Created and documented department SOP’s• Vendor negotiations and contract agreements • Developed the department batch shipping and kitting process• Timekeeping reports for direct and indirect employees• Integrated all logistic procedures to ensure alignment with our customer’s needs• Reviewed and negotiated all logistic contracts to insure that exceeded our customers service level agreements• Maintained a 90% employee utilization• Held weekly and as needed meetings with direct reports to address, plan and forecast production• Enforce responsibility and accountability of team members with leadership roles• Improved staff morale, communication and reduced turnover • Played a key part in the launching and integrating of the Print-stream inventory management software• Maintained a less them 1% error rate and returns• Successfully planned and moved fulfillment and distribution operation to a new corporate location without negative impact on customers• In charge of janitorial and facilities maintenance operations• Daily reviews of reports, traffic activity and production flow• Review, audit and approve timesheets for direct and indirect reports• Regular building walk-troughs to ensure best practices and safety procedures compliance Show less