Talk to sales Try for Free
Gunadi A.

Gunadi A.

Senior Solution Engineer

location of Gunadi A.West Java, Indonesia

Connect with Gunadi A. to Send Message

Connect

Connect with Gunadi A. to Send Message

Connect

  • Timeline

  • About me

    Senior PS Consultant / Technical Account Manager ( TAM ) SEA, APAC OPERATIONS at Genesys Telecommunication Laboratories

  • Education

    • Universitas Gunadarma

      1998 -
      Associate Degree Management Information Systems, General

      the study of how to collect, store, manage, and use information in an effective and secure way. It's a critical discipline in the modern business world, where data is increasingly used to make strategic decisions.Designing and developing: Creating and managing information systems to support business processes Integrating information: Acquiring information from various sources and integrating it to meet business objectives Ensuring security: Using technologies like security… Show more the study of how to collect, store, manage, and use information in an effective and secure way. It's a critical discipline in the modern business world, where data is increasingly used to make strategic decisions.Designing and developing: Creating and managing information systems to support business processes Integrating information: Acquiring information from various sources and integrating it to meet business objectives Ensuring security: Using technologies like security, cloud, and artificial intelligence (AI) to protect information Communicating information: Sharing information with different recipients in the right format and medium Disposing of information: Archiving or deleting information when it's no longer needed Show less

    • Universitas Mpu Tantular

      2024 -
      Communication, General

      The study of communication, also known as communication studies or communication science, is an academic field that examines how people communicate with each other. It includes the study of: How messages are created, delivered, and received How meaning is generated in different settings, such as interpersonal, private, public, and mass Patterns of communication in social interactions, interpersonal relationships, and different cultures

  • Experience

    • Mitra Solusi Infokom (MSInfokom)

      Jan 2007 - Jan 2013
      Senior Solution Engineer

      experience with various Genesys solutions especially in voice routing, GVP, IRD, SIP platform Integration with AUDIOCODES, ALCATEL LUCENT, SANGOMA, GRANDSTREAM, SOUDWIN, Qfiniti(Opentext)• Research and Development architecture and design of multi-site, multi-regional (National Coverage) call centre, with all Genesys Product ( Inbound, Outbound and Integration with Mediagateway )• Design for Genesys studio For Banking (GVP + IRD )• Installed and configured reporting solutions (CCP)• Developed custom IVR and Routing Strategy• Guided customers in User Acceptance testing for new Routing Design, Call flow on IVR-GVP, and Pbx Integration• Provided post-rollout project support for 6 monthsProject Refrance on Infomedia :Banking (GVP): Goverment (IRD):- Bank JABAR ( Bandung ) On-Premises - PEMROV KALTIM ( Kalimantan ) On-Premises- Bank JATIM ( Surbaya ) On-Premises - DINKES Pemprov DKI MOH( Jakarta ) On-Premises- Bank SUMUT ( Medan ) On-Premises - DINKES Pemprov JABAR MOH( Bandung )- BNI ( Jakarta ) On-Premises - Bumi Resources ( Jakarta ) Hosted- Bank of NTT ( Surabaya ) Hosted - KEMDIKNAS ( Jakarta ) On-Premises- Bank of Niaga ( Jakarta ) On-Premises - DISPENDA ( Jakarta ) On-PremisesHospital (IRD): Insurance (GVP & IRD )- RSUD MUBA ( Palembang ) On-Premises - Adira Multi Finance ( Jakarta ) On-Premises- PMI – Red Cross ( Jakarta ) On-Premises - BAF ( Jakarta ) On-Premises- Rumah Zakat Indonesia ( Bandung ) Hosted- RSCM ( Jakarta ) On-PremisesRetail (GVP & IRD )- Sophie Martin ( Jakarta ) On-Premises- KFC ( Jakarta ) On-Premises- Galenium ( Jakarta ) On-Premises- NATASHA Skin Care ( Yogyakarta ) Hosted- Bahana Securitas ( Jakarta ) Hosted- Taman Safari Indonesia ( Bogor ) Hosted- HERO Hypermart ( Jakarta ) Hosted- ES Teler77 ( Jakarta ) Hosted- ADVANCE ( Jakarta ) On-Premises Show less

    • PT. AMPNET MEGA PACIFIC

      Jan 2013 - Jan 2014
      Presales

      Alcatel LucentEscalation point of contact for technical support related issues• Monthly report/review with customer on Maintenance Support status• Provide technical consultancy in solution architecture review, upgrades and other enhancements to the existing system• Update/advise customer on existing and new product features• Monitor support requests to identify any recurring issues and recommend changes• Analyze customer support requirements and identify areas for improvement Show less

    • Genesys

      Jul 2016 - now

      • Escalation point of contact for technical support related issueso The occurrence depending on customer, as such, it happens in ad-hoc pattern• Monthly report/review with customer on Maintenance Support statuso Monthly occurrence for each customer. • Provide technical consultancy in solution architecture review, upgrades and other enhancements to the existing systemo Can be on ad-hoc basis upon discussion with customer or inquiry by customero Please make sure it you review and provide advice to customer at least once each quarter. • Update/advise customer on existing and new product featureso Do it at least once each quarter• Monitor support requests to identify any recurring issues and recommend changeso Do it on monthly basis• Analyze customer support requirements and identify areas for improvemento Do it on quarterly basis. Show less

      • Technical Account Manager ( TAM )

        Feb 2017 - now

      • Professional Services

        Jul 2016 - now

  • Licenses & Certifications