
Pola Wojtasiewicz
Customer Support Specialist

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About me
Relationship Manager
Education

Tischner European University in Krakow
2022 - 2023Postgraduate Degree HR Management Postgraduate studies✅

Uniwersytet Komisji Edukacji Narodowej w Krakowie
2016 - 2019Bachelor's degree English philologyPedagogical University of Cracow, Specialization: English philology, teaching specialization Level: Bachelor`s Degree

Uniwersytet Jagielloński w Krakowie
2019 - 2021Master's degree English philology 5Activities and Societies: My master’s thesis concerned English linguistics
Experience

Capgemini
Aug 2013 - Jun 2016Customer Support Specialist
ABB
Jul 2016 - May 2018Application Specialist for web applications
May 2017 - May 2018Customer Support Specialist
Jul 2016 - Apr 2017

Leader School® - Centrala | Twoja szkoła językowa | Praca z angielskim i niemieckim | Franczyza
Oct 2016 - Jun 2018English Language Teacher
EIT InnoEnergy
Jun 2018 - Mar 2023Onsite support/Procurement PA • InnoEnergy Central Europe
Poliglota Szkoła Języków
Oct 2018 - Mar 2023English Language Teacher
AMS
Apr 2022 - now- Ensure the service is delivered, in line with contractual obligations and in partnership with Barclays’ TA - Coverage to define CT/Career Transition resourcing strategies, and plans- Develop and maintain pro-active and constructive relationships by demonstrating an understanding of the business, the requirements and set expectations accordingly- Close cooperation with Project Manager to ensure tracking & alignment to the solution and project plan, manage escalations, and flag issues to the Project Manager as 1st point of escalations- Manage senior stakeholders (HR, TA, ER and EMServices-predeployment service, general job searches before being in our service, to secure the job before the announcement date) in fast-moving, complex and difficult client environments enhancing AMS’ reputation within the business acting in an advisory capacity- Support EMS demand plan and skills matching providing recruiter knowledge of opportunity and matches- Act as an SME for TA against any change projects- Support internal campaigns for colleagues in short term roles- Producing communication and engagement plans to a high standard, as well as project collateral i.e. briefing packs, brochures, and stakeholder packs– this is sent to the Project Manager and D&A - -- Strategic recommendations and involvement in Internal First Programme- Provide any relevant market insight- Manage timelines/ resource and provide detailed plan of activity and regular MI updates- Identify areas of process improvement and service enhancements communicate these appropriately to relevant parties. Support and/ or manage the implementation of changes- Work effectively with the sourcing, recruitment and admin team to ensure a smooth client and colleague experience- Act as a Trusted Advisor to clients and team on resourcing related matters Show less - Leading an end-to-end recruitment process- Building and strengthening relationships with Project Managers and Relationship Managersthrough resource planning, job specification, other recruitment activities- Trying to secure internal job positionswith Barclays for internal redeployees- Developing and maintaining strong partnerships with business leaders- Identifying process improvements and managing client expectations- Ensuring candidate and hiring manager great experience by frequent updates andcommunication- Producing timely and accurate management information, keeping system updated (Taleo,Avature, ISAAC)- Delivering results against client SLAs, KPIs and team goals Show less
Relationship Manager
Oct 2022 - nowRecruiter for internal Barclays redeployees
Apr 2022 - Mar 2023
Licenses & Certifications

ITIL Fundation
INPROGRESS Sp. z o.o.Nov 2015
Microsoft SQL Server
ComarchAug 2017
AgilePM
INPROGRESS Sp. z o.o.Jan 2017
PRINCE2
INPROGRESS Sp. z o.o.Jan 2017
Excel
Cognity SzkoleniaFeb 2017
Languages
- anAngielski
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