Pola Wojtasiewicz

Pola Wojtasiewicz

Customer Support Specialist

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location of Pola WojtasiewiczKrakau, Malopolskie, Polen

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  • Timeline

  • About me

    Relationship Manager

  • Education

    • Tischner European University in Krakow

      2022 - 2023
      Postgraduate Degree HR Management Postgraduate studies

    • Uniwersytet Komisji Edukacji Narodowej w Krakowie

      2016 - 2019
      Bachelor's degree English philology

      Pedagogical University of Cracow, Specialization: English philology, teaching specialization Level: Bachelor`s Degree

    • Uniwersytet Jagielloński w Krakowie

      2019 - 2021
      Master's degree English philology 5

      Activities and Societies: My master’s thesis concerned English linguistics

  • Experience

    • Capgemini

      Aug 2013 - Jun 2016
      Customer Support Specialist
    • ABB

      Jul 2016 - May 2018
      • Application Specialist for web applications

        May 2017 - May 2018
      • Customer Support Specialist

        Jul 2016 - Apr 2017
    • Leader School® - Centrala | Twoja szkoła językowa | Praca z angielskim i niemieckim | Franczyza

      Oct 2016 - Jun 2018
      English Language Teacher
    • EIT InnoEnergy

      Jun 2018 - Mar 2023
      Onsite support/Procurement PA • InnoEnergy Central Europe
    • Poliglota Szkoła Języków

      Oct 2018 - Mar 2023
      English Language Teacher
    • AMS

      Apr 2022 - now

      - Ensure the service is delivered, in line with contractual obligations and in partnership with Barclays’ TA - Coverage to define CT/Career Transition resourcing strategies, and plans- Develop and maintain pro-active and constructive relationships by demonstrating an understanding of the business, the requirements and set expectations accordingly- Close cooperation with Project Manager to ensure tracking & alignment to the solution and project plan, manage escalations, and flag issues to the Project Manager as 1st point of escalations- Manage senior stakeholders (HR, TA, ER and EMServices-predeployment service, general job searches before being in our service, to secure the job before the announcement date) in fast-moving, complex and difficult client environments enhancing AMS’ reputation within the business acting in an advisory capacity- Support EMS demand plan and skills matching providing recruiter knowledge of opportunity and matches- Act as an SME for TA against any change projects- Support internal campaigns for colleagues in short term roles- Producing communication and engagement plans to a high standard, as well as project collateral i.e. briefing packs, brochures, and stakeholder packs– this is sent to the Project Manager and D&A - -- Strategic recommendations and involvement in Internal First Programme- Provide any relevant market insight- Manage timelines/ resource and provide detailed plan of activity and regular MI updates- Identify areas of process improvement and service enhancements communicate these appropriately to relevant parties. Support and/ or manage the implementation of changes- Work effectively with the sourcing, recruitment and admin team to ensure a smooth client and colleague experience- Act as a Trusted Advisor to clients and team on resourcing related matters Show less - Leading an end-to-end recruitment process- Building and strengthening relationships with Project Managers and Relationship Managersthrough resource planning, job specification, other recruitment activities- Trying to secure internal job positionswith Barclays for internal redeployees- Developing and maintaining strong partnerships with business leaders- Identifying process improvements and managing client expectations- Ensuring candidate and hiring manager great experience by frequent updates andcommunication- Producing timely and accurate management information, keeping system updated (Taleo,Avature, ISAAC)- Delivering results against client SLAs, KPIs and team goals Show less

      • Relationship Manager

        Oct 2022 - now
      • Recruiter for internal Barclays redeployees

        Apr 2022 - Mar 2023
  • Licenses & Certifications

    • ITIL Fundation

      INPROGRESS Sp. z o.o.
      Nov 2015
    • Microsoft SQL Server

      Comarch
      Aug 2017
    • AgilePM

      INPROGRESS Sp. z o.o.
      Jan 2017
    • PRINCE2

      INPROGRESS Sp. z o.o.
      Jan 2017
    • Excel

      Cognity Szkolenia
      Feb 2017