
Joy Jackson
Casual Clerk

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About me
HR Manager at Relocation Africa (PTY) LTD & My Residence.Africa Specialising in Talent Acquisition / Training / Facilitation / Wellness
Education

ACRP
2022 -Affiliation Certificate Counselling Registered with CPSC Category 5
Philippi Trust - South Africa
2015 - 2017Counselling CertificateAdvanced Certificate in Counselling

European Academy of Relocation Professionals
2016 - 2016Service Delivery CertificateObtained certificates for Excellence in Service Delivery ESD) & Mobility in Context (MIC) from MIM - Managing International Mobility

Primeserv HR Solutions
2011 - 2011Workforce Development and Training Train the Trainer Certificate
The Westin Florence Italy
2010 - 2010Hospitality CertificateDuring 2010, I was sent on a fully paid training course/trip which was hosted at the Westin Hotel, Florence, Italy where I obtained further knowledge, international experience and insight into conducting and facilitating branded Customer Service Training for all associates at the Westin Hotel, Cape Town.

Starwood Hotels and Resorts
2009 - 2009Customer Service Management CertificateSuccessfully participated in an international programme which certified me as a Westin Service Culture Trainer. Due to re-branding from a Sheraton to a Westin property, it was compulsory for all employees to attend the 2 day workshop so as to ensure a culture transformation in service delivery to Westin guests.

Good Hope Seminary Girls High School
1982 - 1986Senior Certificate
Graduate School of Business - University of Cape Town
2012 - 2012Event Management Post Graduate Diploma in Event ManagementWas granted a bursary to participate in a part time programme via GSB and the Westin Hotel, Cape Town to obtain a Post Graduate Diploma in Event Management. Unfortunately incomplete due to being retrenched in 2012.

SSTH Swiss School of Tourism and Hospitality
2009 - 2009Hospitality CertificateAwarded Shining Star of the Year Award in 2009 by the Westin Hotel, Cape Town. Due to dedicated service excellence, I was rewarded with a fully paid trip to Switzerland to SSTH where I spent 5 weeks at the Hotel School enhancing my service skills as well as touring the country and surrounds.

University of Cape Town
1987 - 1987Certificate Excercise Teachers AssociationStudied Part Time to obtain a certificate to deliver fitness classes (classes presented by Professor Tim Noakes)
Experience

Bergers (Pty) Ltd
Nov 1986 - Mar 1987Casual Clerk
Shape and Beauty Clinic
Apr 1987 - Aug 1988Receptionist and Weight Loss Consultant
Groote Schuur Hospital, Observatory
Nov 1988 - Dec 1989Personnel Officer
Somerset Hospital, Greenpoint
Jan 1990 - Feb 1999Senior Personnel Officer
The Visiting Hour Coffee Shop, Somerset Hospital, Greenpoint
Mar 1999 - Feb 2001Business OwnerI started up and managed The Visiting Hour Coffee Shop (CC) which was located in Somerset Hospital, Greenpoint, Cape Town

Platinum Holdings
Mar 2001 - Feb 2003Personal Assistant to MD/ Office ManageressInitially employed as Receptionist and within a week was requested to assist as PA to Managing Director/Owner and later position was extended to a dual role as Office Manageress with a team of 3 assistants directly reporting to me to allow me to fulfill the undermentioned:Managing all day to day personal requests for MD and at times including life partner (CEO) including and not limited to all food and beverage requests on a daily basis, upkeep of personal and company vechiles and all matters related to their private home and company property Organize all travel arrangements for MD and CEO as well as Head Designers of Hilton Weiner, Urban Degree, Aca Joe, Vertigo and Jenni ButtonAssist and help co-ordinate all major new projects including store openings, clothing launches and general support for all stores in Cape Town, JHB and Durban Open the Head Office every 2nd weekend (Saturday 08h00 - 13h00) to allow for support to all stores during high periods of tradeWorked at the various stores/brands in Canal Walk during festive season to assist with sales and all store related duties Show less

Uwe Koetter Jewellers
Mar 2003 - Feb 2004PA to Owner/Managing DirectorGeneral Reception duties and office management to allow the sales team to focus on retailDiary Management for MDManaging all day to day personal requests for MDSupport on all office duties including and not limited to typing valuation certificates and general correspondence and e-mails for the sales teamManaging the “info” e-mail address of the company with regards to local and international clients requesting bespoke items of jewellery (including quotes etc)Assist and provide general support to the other 3 stores situated in the Waterfront, in the Westin Hotel and Hermanus Assist the sales team in the AM and PM with jewellery displays in the showroom Show less

The Westin Cape Town
Mar 2004 - Apr 2012Trainer
Oct 2009 - Apr 2012Executive Personal Assistant
Mar 2004 - Sept 2009

UK Experience
Jul 2012 - Sept 2012UK ExperienceI was unexpectedly retrenched from the Westin Hotel at the end of March 2012. It was particularly challenging to find a job during winter time in the hospitality industry, so in an attempt to overcome this, I went over the the UK in July 2012 (I have a British passport so no visas/work permits were required) This was the time during the London Olympics, so I rated my chances of finding employment in the UK better than in SA. Whilst this was an experience which enabled much growth, (and experience of another kind) it unfortunately did not work out, and I returned to SA in September 2012. Unemployed: April - December 2012 Offered and accepted the position of Recruitment and Training Manager at Relocation Africa (PTY) Ltd in January 2013. Show less
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Relocation Africa (PTY) LTD
Jan 2013 - nowHuman Resources, Recruitment, Training & Facilitation Recruitment, Training , Facilitation
HR Generalist
Jun 2019 - nowRecruitment & Training Manager
Jan 2013 - May 2019
Licenses & Certifications

Advanced Religious Professional in Christian Pastoral Counselling
Association of Christian Religious PractitionersDec 2021
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