SRIKANTH VADASSERY

Experience

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  TATA AIG General Insurance Company Limited

  Jul 1998 - Apr 2003

  Insurance Executive

  TATA AIG General Insurance Company Private Ltd., A Joint Venture of TATA Group and American International Group, Inc. (AIG) - the largest U.S. based international insurance and financial services organisation. Making daily Corporate Sales calls on key corporate accounts and establish relationships that yield business on a recurring basis. Accompanying agents on sales calls and impart on the job training to them. Focus on identifying and developing new segments to offer Group Personal Accident & Business Travel products Keeping track of competition (Products, Pricing, Distribution strategies etc) Monitoring and managing a set of agents on a periodic basis. Daily monitoring of agents in basic sales management process -number of calls, type of calls, closure ratio etc Accompany agents for making presentations to Corporate/Groups. DSA management and claims procedures. Show less

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  Carzonrent India Pvt. Ltd

  May 2003 - Jan 2008

  Operation Manager

  A-Car, they are market leaders in existing corporate Chauffer-Driven, Self-Drive, Limo businesses and leisure customers with a wide range of services As the world’s and India’s No. 1 car rental company to endeavour always the best service in this segment that can offer Monitor all airport pickup and drop for the day. Meeting and assisting the important clients as and when required. Arrange for alternate transportation when ever required at airport. Ensure an error free operation at airport and car at disposal. Attending self drive queries and forwarding it to office for vehicle allotment.  Constant coordination with office for any immediate requirement and reducing idle mileage by giving information on cars becoming free at airport. Scrutiny and payment of airport vendors Providing transportation requirements for customers in and outside India. e.i providing cars on hourly, day basis and on self rent. Take booking in and outside India. Follow up with accounts department for vendor payments. Show less

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  SIXT

  Jan 2008 - Jan 2016

  Assistant Branch Manager

  To lead, motivate and empower staff through effective and open communication, excellent leadership, regular performance feedback and teambuilding, in order to maximise customer satisfaction, business results, employees’ satisfaction and team productivity.Communicate and monitor clear individual performance objectives and service standards.Create a positive and collaborative team environment by setting and regularly reviewing the achievement of team goals.Communicate daily service issues to the team by proactively exchanging information relating to retrieval, Operations, Customer Service and Sales.Provide regular information and reports to the hub manager and country operations manager as required.Run recruitment procedures, with Human Resources, to ensure the hub attracts screens and retains the very best Operations employees.To effectively plan human, subcontracted and facilities/equipment resources in the department to meet and exceed internal and external service levels at all times, and to provide excellent service to customers.To meet the targets on delivering on time and in perfect condition in order to achieve customer satisfaction through an optimised and standardised operations process at optimum cost.Monitor on a weekly, monthly and quarterly basis the department Operations Key Performance Indicators and take corrective actions when targets are not achieved. Ensure operations employees apply standard processes and work instructions.To manage the department’s budget in line with Value Based Management principles in order to meet the budget requirements.To drive a customer-focused culture by implementing and managing initiatives and tools that aim to achieve customer satisfaction, loyalty and retention.Ensure a strong focus on Operations Competencies development and quality in order to delight customers, enabled by effective coaching and performance feedback structures.Comply with legislative obligations and company policies. Show less

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  Infosys BPM

  Dec 2016 - May 2020

  Lead Accountant

  Income Tax Department support services

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  Shabari Telecable Network

  May 2020 - May 2022

  Manager Finance
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  JLL

  Jul 2022 - now

  • Senior Finance Lead

    Aug 2023 - now

  • Procurement Lead

    Jul 2022 - now