Jordan Taylor

Experience

• 

  Rogers Television

  Oct 2006 - Jun 2008

  Volunteer

  Operating cameras and screen boardsTypically in charge of computer graphics

• 

  Pizza Hut

  May 2007 - Aug 2015

  Manager

  Take/Make orders, handle cash transactions, manage small staff of up to 5 people.

• 

  Dynamic Site Studio

  Sept 2007 - Jan 2008

  Co-op Student

  Maintain City events website.

• 

  Humber Students' Federation (Humber College)

  Aug 2009 - Apr 2011

  Promotions Assistant

  Promoted events and services of the HSF to local studentsAnswered students' questions, concerns and inquires in regards to educationCreated innovative materials to market HSF events and services

• 

  Indie Pool

  Jul 2012 - Aug 2012

  Intern

  CD Assembly, Surveying current clients, and Researching new clients

• 

  LE CHÂTEAU

  Sept 2012 - Sept 2014

  Inventory Manager
• 

  Rogers Communications

  Oct 2014 - Mar 2021

  ▪ Facilitated training as well as provided SME support for Telesales agents▪ Managed weekly Telesales Support team meetings. This included assembling all teams and program updates, as meetings▪ Extremely proficient in creating process-based material via PowerPoint (Sales Orders, Bank Policies, etc.)▪ Understanding of end-to-end strategy, planning and execution of projects within a corporate structure (Quarterly Roadshows, Telesales OneView Pilot, Telesales Montreal)▪ Able to successfully coach, mentor, and motivate employees and relay priorities in an extremely dynamic environment▪ Managed team budget spend for 2018, as well as created budget projection for 2019▪ Created and maintained action log for multiple program launches in Telesales sites▪ Provided on-site support for Cable and Wireless program launches▪ Developed and delivered content for quarterly priorities roadshows for call centre agents and managers▪ Created walkthrough decks for program launches and facilitated their delivery to Telesales Managers Show less ▪ Recognized for adherence to Telesales Call Flow that resulted in consistent positive customer experiences▪ Delegated as Team Manager’s point-of-contact during absence▪ Improved low-performing employee’s sales by 400% in 10 days by conducting regular coaching sessions in accordance with existing coaching plan▪ Developed job aid for NHL Live that helped agents effective present this to product to customers▪ Regularly provided floor support for ICU classes for new employees to help with knowledge and skill development Show less ▪ Completed coaching sessions with management and filed documentation to ensure effective strategies were being utilized▪ Participated in workshops to provide feedback on products to device manufacturer▪ Appointed as Brand Ambassador for multiple manufacturers, and delivered their key initiatives to customers, sales agents, and management▪ Attended conference calls for device protection programs as well as management meetings, and delivered subsequent information to agents and other managers▪ Built customer relationships by providing exceptional sales and after-sales service▪ Consistently looked for continuous improvement opportunities for sales processes to improveboth the customer and employee experience▪ Executed company’s regularly updated merchandising initiatives through RPlan▪ Completed daily and weekly inventory tracking documents with AS400 software Show less

  • Multimedia Specialist

    Jan 2019 - Mar 2021

  • Implementation Coordinator

    Jan 2018 - Jan 2019

  • Inside Sales Consultant

    Sept 2016 - Jan 2018

  • Retail Sales Associate

    Oct 2014 - Sept 2016
• 

  STARTA Canada

  Aug 2018 - now

  Founder & CEO

  Client industries: corporate, start-up, podcast, coaching, food & hospitality, health, e-commerce, YouTube, Instagram, TikTok, & moreManage customer relationships via various platforms (Asana, Monday, PayPal, Google Suite, etc.)Over 8M views across external client content

• 

  Lyn Allure Inc

  Jan 2020 - Jan 2023

  Digital Media Manager

  Coordinated and managed a successful YouTube channel with over 400k subscribersConducted all editing of content for YouTube, Podcast, and TikTokDesigned and launched email marketing campaigns for online membership using Kajabi platform

• 

  Onward Media Group

  Oct 2022 - now

  Operations leader focused on scalability, efficiency, and strategic growth at Onward Media Group.Project & Workflow Management: Developed and implemented the Monday.com Capacity Planning Dashboard, streamlining resource allocation and improving project forecasting. Led execution and delivery of major projects for our leading clients, ensuring a 20% reduction in turnaround times.Post-Production & AI Integration: Transitioned editing workflows to external resources, increasing internal bandwidth by 40%. Integrated AI storytelling technology and automated content repurposing, expanding content lifecycle across multiple platforms.Process Optimization & Efficiency Tracking: Designed and standardized project intake, scoping, and tracking systems, reducing misalignment in client expectations. Developed a credit/debit ledger system for clients' pre-purchased video credits, ensuring 100% transparency in billing.Strategic & Financial Planning: Partnered with the CEO on long-term growth strategies, financial forecasting, and investor presentations. Contributed to key sales pitches and helped drive enterprise client acquisition, supporting efforts to reach the $50K/month revenue target.Performance & Resource Management: Established operational KPIs to measure project efficiency, team utilization, and profitability. Audited historical sales and production data to identify trends and refine lead-to-close timelines.Vendor & Freelance Oversight: Built and managed relationships with external editors, freelancers, and vendors, implementing an onboarding process that cut outsourcing inefficiencies by 30%.Growth & Scalability Initiatives: Spearheaded research on new service offerings (animation, multilingual content) and led the client categorization audit across Google Drive & Frame.io, identifying under-utilized assets and improving content management. Show less Strategic Leadership: Directed video production strategy, driving innovation, operational excellence, and business growth while aligning creative outputs with organizational objectives.Cross-Functional Collaboration: Facilitated seamless communication and collaboration between production, post-production, distribution, and data/analytics teams to ensure alignment and optimize workflows.Operational Optimization: Identified and implemented process improvements across departments, achieving enhanced operational efficiency and contributing to company-wide objectives.Creative Team Leadership: Led content and creative teams in developing high-quality, engaging video content tailored to target audiences, ensuring consistency and resonance with brand goals.AI Integration & Innovation: Spearheaded the adoption of AI storytelling technologies, enhancing automation, streamlining production workflows, and driving efficiency in content creation.Program Management: Managed end-to-end product design and video program initiatives, ensuring timely delivery, budget adherence, and exceptional quality standards.Client-Focused Engagement: Collaborated with stakeholders to align project outcomes with client visions, leveraging data-driven insights to refine strategies and maximize impact.Key Achievements:Reduced project turnaround times by 20% through process standardization and AI-driven optimizations.Facilitated the integration of AI-driven tools, increasing team productivity by 15% and enhancing content output quality.Strengthened cross-departmental workflows, resulting in streamlined operations and measurable gains in project efficiency.Consistently produced innovative, audience-focused video content, driving improved client satisfaction and market engagement. Show less 💻 Coordinating with the Director of Operations to ensure efficient workflow and timeline management for seamless project execution.🎥 Guiding the creative team in aligning video projects with defined scopes, client objectives, target audiences, and deliverables.💼 Collaborating closely with Sales and Operations Leadership and clients to drive successful video production processes from start to finish.✨ Helping businesses amplify their online presence with impactful and authentic video content.🌟 Crafting compelling stories that resonate with audiences, leveraging consistent high-quality video content.🔥 Passionate about delivering engaging visual experiences that make a lasting impact.💡 Expertise in video editing, content strategy, and post-production management. Show less

  • Chief Operating Officer

    Feb 2025 - now

  • Video Program Manager

    Sept 2023 - Mar 2025

  • Lead Video Editor

    Oct 2022 - Oct 2023