Bethan White

Experience

• 

  Abbey National

  Jul 1993 - Feb 1996

  Personal Banker

  Supporting customers with their everyday banking needs within the branch

• 

  Abbey

  Feb 1996 - Jul 2003

  I successfully managed a team of 15 Mortgage Advisers & Financial Planning Advisors, receiving national recognition for region across a variety of metrics Within this role, I was responsible for advising on mortgages, protection, pensions, savings & investments

  • Regulated Sales Manager

    Feb 1998 - Jul 2003

  • Financial Planning Manager

    Feb 1996 - Feb 1998
• 

  Banco Santander

  Jul 2003 - Nov 2013

  Flagship Branch Manager

  I successfully managed one of the most significant branches within the network, receiving many awards and national recognition along the wayHighlights from my role include:► Implementing effective career and succession planning, developing numerous managers and senior roles within the organisation► Exercising emotional intelligence and diplomacy in managing extensive operational and cultural change over the years► Executing customised strategies related to people and client management, including coaching and motivating branch team members Show less

• 

  Santander

  Nov 2013 - Aug 2023

  Community Hub Director
• 

  Santander UK

  Nov 2013 - Aug 2023

  Branch Director

  Invited to manage one of the bank’s most important and complex Financial Centres, and leading and mentoring an overall team of 30 across 3 branches. Planning resources across the Hub to ensure there is a robust system in place to support as many customers as possibleHighlights from my role include:► Leading the region for the call centre activity with responsibility for risk & service provided by our call handlers. Upskilling other managers in the region to ensure they are competent & confident to coach & support their team in this area► Delivering outstanding results across all areas of focus – Customer Satisfaction, Risk, Productivity & commercial focus, Employee engagement► Leading a fundamental culture change from a sales-based ethos to one based on customer outcomes and satisfaction Show less