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Katelyn Gilbert

Katelyn Gilbert

CATERING AMBASSADOR/CASHIER/SERVER

Followers of Katelyn Gilbert35 followers
location of Katelyn GilbertConcord, North Carolina, United States

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  • Timeline

  • About me

    Fulfillment Operations Team Lead

  • Education

    • Mooresville Senior High School

      2012 - 2013
      Diploma HIGH SCHOOL/SECONDARY DIPLOMAS AND CERTIFICATES

      Activities and Societies: Marching Band

  • Experience

    • McAlister's Deli

      Mar 2014 - Nov 2015
      CATERING AMBASSADOR/CASHIER/SERVER

      ❏ Event order receiving, processing, preparation and delivery ❏ Customer issue resolution ❏ Showing outstanding skills in consistency of guest services ❏ Cash register operation

    • Red Robin

      Apr 2015 - Nov 2015
      Hostess

      ❏ Outgoing and friendly personality, able to answer guests’ questions knowledgeably ❏ Great communication skills with wait staff, guests, and management ❏ Adept at providing inviting service with a smile

    • MADVAPES

      Nov 2015 - Nov 2016
      Customer Service Representative and Return Agent

      ❏ Answers customer telephone calls regarding existing accounts and assisting in the creation of new accounts ❏ Promptly answers emails and calls to assist customers with finding desired products, resolving conflicts, order issues, and escalating issues appropriately ❏ Consults with customers to evaluate needs and determine best options ❏ Assists customers with troubleshooting products ❏ Consistently improves customer satisfaction through resolution of conflicts, issues, and concerns ❏ Receiving product and organizing it to it's appropriate place while keeping organized and updated spreadsheets of all items received❏ Places orders and ships out replacement devices that were covered under warranty Show less

    • Convergys

      Nov 2016 - Aug 2017
      Welcome Call Associate / Customer Service Representative - OnStar Division

      ❏ Promptly answers inbound calls regarding existing accounts and assisting in the creation of new accounts ❏ Promptly assists every customers by resolving conflicts, providing directions, answering general product questions, teaching customers about new products, and escalating issues appropriately to ensure customer satisfaction ❏ Consults with customers to evaluate needs and determine best options ❏ Strives to maintain a thorough and updated knowledge on all offered products, services, and promotions to ensure customer loyalty to the brand Show less

    • Lowe's Companies, Inc.

      Oct 2017 - Sept 2020
      Customer Service Representative

    • McAlister's Deli

      Sept 2020 - Feb 2022
      General Manager

    • Food Lion

      Feb 2022 - Aug 2022
      Deli Bakery HMS Manager

    • Floor & Decor

      Jul 2023 - now

      • Wood Department Manager

        Aug 2022 - now

      • Wood and Installation Material Department Manager

        Jul 2023 - Mar 2024

    • Target

      Mar 2024 - now
      Fulfillment Operations Team Lead

  • Licenses & Certifications

    • ServSafe Food Handler

      ServSafe
      Oct 2021