Ahamed M

Experience

• 

  Hewlett Packard Enterprise

  May 2015 - Sept 2016

  Troubleshooting Hardware/Networking/OS related queries of Global Customers. • Provide remote solutions to Microsoft applications such as office, Intune ,Office 365 migration. • Specialized in the Remote access issues which includes VPN, activating and managing token authentication.

  • Technical support representative II

    Apr 2016 - Sept 2016

  • Technical Support Specialist I

    May 2015 - Apr 2016
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  Akamai Technologies

  Sept 2016 - Dec 2018

  • I work as a Technical solutions engineer at Akamai technologies. We work at cutting edge technology that makes internet faster, secure & reliable.• Troubleshooting issue related to latency, page distortion, site down, SSL connectivity, identifying the attack and blocking IP/users with the help of web application firewall etc.,• Support customers in troubleshooting issues related to WAF(web application firewall), content caching, FastDNS, SSL and various other Akamai products.• Critical in maintaining the trust of Akamai's customers in the EMEA and APAC (which include many Fortune 500 corporations and European and Asian government agencies). • KCS coach - Mentoring highly skilled engineers in Knowledge management.• Through proactive works informing the internal teams regarding the sales opportunities for existing customers . And advice customer on best practices to configure Akamai products. Show less

  • Technical Solutions Engineer (Web applications)

    Feb 2018 - Dec 2018

  • Associate Technical solution engineer

    Sept 2016 - Feb 2018
• 

  Catchpoint

  Dec 2018 - May 2024

  - Associate with the Post Sales & Professional Services Division, Managing Projects forImplementation, Technical consultation, Scoping Monitoring Strategies for Medium and large- scale Enterprise Accounts and for evangelizing success in performance monitoring, and website performance improvement. - Managing a 24/7 monitoring team by mentoring them and sharing the best practices to identify issues quickly. - Responsible for Customer Training (On-site and online), Product Efficiency and use-case promotion, Vendor Performance Evaluation, and analysis. Advising customers on monitoring strategy and alerting best practices to reduce MTTD and MTTR. -Part of procuring and maintaining external tools for the team. Built automations to simplify the manual workflow at the team. - Manage high-traffic events like Black Friday, NFL and Boxing Day for key customers. - Received the “Golden Node” award twice for 2021, and 2023 and MVP award. Show less • Designated as a Digital Performance Specialist for the Technical Services Team.• Associate with the Post Sales & Professional Services Division, Managing Projects for Implementation, Technical consultation, Scoping Monitoring Strategies for Medium & Large Scale Enterprise Accounts and also for evangelising success in the performance monitoring, Web site performance improvement.• Responsible for Customer Training (On-site & Online), Product Efficiency & Use-case promotion, Vendor Performance Evaluation & Analysis.• Performing regular analysis and creating reports for customer which includes recommendations for image optimization, restructuring web page, 3rd party impact, JS and CSS impact . Also present the report to Business team and their technical team. Show less

  • Lead - Performance Specialist

    Oct 2021 - May 2024

  • Senior Digital Performance Specialist

    Oct 2020 - Oct 2021

  • Digital Performance Specialist

    Dec 2018 - Oct 2020
• 

  Conviva

  Jun 2024 - now

  Manager Solutions Consulting

  - I am responsible for managing a team of Technical Solutions Consultants who handle post-sales activities, including customer onboarding, implementation, training, solving complex use cases, renewals, and upselling. Additionally, I personally manage key accounts in the region. - Help customers to implement Conviva SDK to customer website, apps and servers.