Susan Wolthuis

Experience

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  Avaya

  Jan 1998 - Apr 2001

  Software Test Engineer

  Tested a telephonic predictive dialing system with a core Unix dialer and several Windows application servers. Created and updated test group documentation templates and processes to create and implement new ISO processes.

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  AT&T Fixed Wireless

  Jan 2001 - Nov 2001

  Software Test Engineer II

  Contractor at AT&T Fixed Wireless (though it no longer exists), testing a sales and installation workflow management system implemented on multiple Unix and Windows application and database servers, to verify data entry, retrieval, cross referencing, and application integration.

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  Safeco Insurance

  Jan 2003 - Jan 2006

  Software Quality Assurance Analyst

  Tested a cloud-based Insurance Surety bond purchasing system with Unix and Windows application servers.

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  SAP Concur

  Jan 2006 - Nov 2024

  SW Test Engineer III

  Sole QA for multiple Agile teams with a total of 10 to 15 developers, improving the quality of releases by creating, updating, and executing test cases and procedures based on requirements, risk analysis, and input from project team members.- Responsible for validating and documenting system integration and product functionality during migration from all on-premise data centers to AWS virtual environments, across multiple world-wide locations.- Created and updated test automation, a subset of which was added to the automated build process, eliminating the need for manual regression testing of the regular releases.- Analyzed log files and utilized SQL skills for data verification, failure troubleshooting, and root cause analysis, to free up time for development to work on other tasks.- Documented functionality and set up and maintained extensive test data across many environments and server clusters, which reduced the time the team needed to spend on troubleshooting.- Created Jira dashboards and other reports to provide key information (such as P1/P2 statistics) that the teams used to focus on critical areas, and to improve defect analysis and traceability.- Developed and standardized QA processes, test data, and documentation, which simplified QA tasks and made testing more consistent, especially when it needed to be done by development.- Streamlined coordination between development, QA, and PM, using Jira for bug and feature tracking, and Confluence for documentation, such as Test Plans and Test Summary Reports.- Mentored team members in product functionality, automated testing coverage, and testing procedures. Meno dettagli