Lisa Bidder

Experience

• 

  XboxGameZone

  Aug 2003 - Jan 2014

  Managing Director

  When first launched in 2003 I was solely responsible for all editorial content including news, reviews and features, tournaments – organised and ran across the Xbox Live network, including large scale events, community management of the forums and establishing contacts within the industry for review code, exclusive event and interview opportunities. I went on to manage a small team of staff writers and editor who later pursued successful careers in various capacities within the Games Industry.

• 

  Ubisoft

  Nov 2006 - Oct 2011

  Organise, manage and administrate various official Ubisoft social media sources including Facebook pages, Twitter and game portals. Provide regular updates and conversational content, increase community interaction, provide support information and increase product knowledge within the community. Organise, manage and administrate the official Ubisoft forum community. Provide a point of contact between Ubisoft and the community, provide information and updates to the community on game releases, betas, title updates etc. Compile community feedback reports for Ubisoft from a variety of sources. Manage a large team of forum moderators. Show less

  • Forum and Social Media Manager

    Aug 2010 - Oct 2011

  • Forum Manager

    Nov 2007 - Aug 2010

  • Online Events Coordinator

    Nov 2006 - Feb 2008
• 

  Microsoft

  Jun 2007 - Jun 2013

  Xbox MVP

  Since the early 1990s, Microsoft has recognized the inspiring activities of MVPs around the world with the MVP Award. MVPs freely share their deep knowledge, real-world experience, and impartial, objective feedback to help people enhance the way they use technology. Of more than 100 million users who participate in technology communities, around 4,000 are recognized as Microsoft MVPs ...........http://mvp.support.microsoft.com/gp/aboutmvp

• 

  Khoros

  Oct 2011 - now

  As a Professional Services Manager I was responsible for scope and delivery of Professional Services to our EMEA customers. Leading a cross functional team of experts I supported the project delivery team, empowering them to deliver an exceptional customer experience & adhering to methodologies, while maintaining utilization to target. I partnered in region with Sales and Customer Success in support of our customers success, and served as the escalation point for professional services.Roles on team: PMO, Application Engineering, Implementation, Community Strategy, Custom Development, Custom Design Show less As Principal Community Strategist I work closely with our most complex industry leading brands, providing consultancy to clients from launching their community initiatives, to establishing long term success programs, supporting growth and development of initiatives. I support and lead our global Community Strategy team to deliver Khoros Strategic methodologies, while identifying opportunities for new strategic offerings to meet our clients needs. I quickly build strong trusted relationships with my customers to ensure strategy and delivery stays on target. Demonstrating consistent excellence I have delivered on a diverse collection of initiatives to strengthen our offering. Show less As part of the Professional Services team at Lithium I work directly with Lithium’s largest, most complex industry leading brands. I provide consultancy to clients from launching social initiatives, to establishing long term social success programs, supporting growth and development of initiatives. As one of Lithium’s social business expert, I quickly build strong relationships with my customers to ensure strategy and delivery stays on target. Demonstrating consistent excellence I have delivered on a diverse collection of initiatives to strengthen our offering. Show less

  • Senior Customer Solutions Director

    Apr 2024 - now

  • Customer Solutions Director

    Jun 2022 - Apr 2024

  • Manager Professional Services EMEA

    Sept 2021 - Jun 2022

  • Principal Strategy Consultant & Global Community Strategy Lead

    Aug 2018 - Aug 2021

  • Senior Strategy Consultant

    Mar 2017 - Jul 2018

  • Strategy Consultant

    Sept 2014 - Feb 2017

  • Senior Social Solutions Consultant

    Oct 2011 - Aug 2014