Abraham Almendarez

Experience

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  Singapore Armed Forces (SAF)

  Jan 2016 - Nov 2017

  Soldier

  • Routine office duties such as record keeping and maintenance• Assisted Officers and Commanders in planning for exercises and events• Hosted open houses for the public (Army Open House 2017)• Maintained high training standards by learning procedures quickly• Attained Corporal rank

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  ECCO Shoes

  Oct 2018 - Sept 2019

  Brand Ambassador

  • Assisted in maximizing sales volume while ensuring World Class Customer Service is #1 priority• Educated Customers through product knowledge• Processed shipment and counted stock efficiently• Operated the cash register proficiently• Maintained displays and performed housekeeping duties

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  Gap

  Sept 2019 - Mar 2022

  Brand Associate

  • Increased store revenue through suggestive selling• Provided excellent customer service by offering style tips and informing customers about current promotions while processing payments efficiently and accurately• Processed items to the store’s standard for coworkers to merchandise it on the floor

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  Seneca College

  Jan 2020 - Apr 2020

  Datacenter Technician

  • Administered security tokens to Seneca College Employee as a Datacenter Technician• Resolved problems that Seneca College Employees faced when using with their tokens• Monitored and logged datacenter equipment using the DCM software

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  Technethon

  May 2021 - Aug 2021

  Junior IT Technician

  • Assisted Project Manager with server migration project for a mid-sized company• Documented changes made to the client’s network and inventory• Monitored performance and maintained systems according to requirements• Maintained security access controls, backups, and firewalls for several clients

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  ISA Cybersecurity

  Jan 2022 - now

  Cyber Security Analyst

  • Analyzed security events that are populated in JIRA and ServiceNow dashboard to determine correct remediation actions and escalation paths for each incident• Performed Tier 1 initial incident triage for service requests from customers through inquiries via phone call, email, or ticket• Trained new analysts with the Tier 1 role and also created playbooks on Confluence• Prepared monthly final incident reports that will be sent out to customers