Paul McInnes

Experience

• 

  BetVictor

  Feb 2004 - Sept 2004

  Poker Customer Services Agent

  Support for online poker and casino via live chat, telephone and email.

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  888.com

  Oct 2004 - Sept 2005

  Member Support Rep

  Customer services for casino and poker using live chat, email and telephone calls.

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  Ladbrokes

  Sept 2005 - Apr 2007

  Poker Manager

  Duties including but not limited to; financial reporting, staff scheduling, training, fraud investigation, tournament scheduling, forum moderation, table chat moderation, product testing (QA), bug reporting, second line customer support and VIP event management.Backgammon operations and support.

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  Stan James

  Aug 2007 - May 2012

  Application support on back office (Margin Maker) systems, troubleshooting and maintenance of all IT systems within Stan James including: PC’s, Cisco telephones and conference equipment, printers, faxes, audio visual equipment. Logging calls to our internal 2nd line support and external 3rd party software companies, following them through to resolution and providing technical support by email and telephone to customers experiencing problems with our websites..Additional responsibilities:Provide application support to users of other custom and standard software packages, installing workstation machines from corporate image, upgrading software on client machines as necessary, monitoring 2nd line systems, following fault resolution procedures and performing general house keeping duties as requested. Show less

  • IT Service Desk Engineer

    Apr 2009 - May 2012

  • E-Gaming Support Manager

    Aug 2007 - Apr 2009
• 

  Territorial Army

  Jan 2008 - Jan 2009

  Private

  Private Level 1 Recruit training completed with 2 week UK training camp

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  BetClic Everest Group

  Jun 2012 - Jul 2013

  IT Technician

  My last role as IT Technician is quite broad in nature and covers a range of responsibilities on both the Service Desk and Infrastructure fields. Service Desk role. Managing incoming service request tickets, stock requirements including software, hardware and expendables. Other duties include all deployment of IT communication alerts and information, staff training within IT and across the company of third party software and systems, developed methods for software re-imaging for Windows deployment.Infrastructure role. Ensuring all systems are up to date with the latest available software. Network monitoring. Active Directory (AD) migration - including users, profiles, departmental and permission groups, computers and servers transferred to Head Office improving the overall stability and security of the network. Management of Office move within Gibraltar, ensuring IT equipment safely relocated from Europort to Irish town swiftly and undamaged. New office network cabling, patching from servers to floor switches, wall ports to computers including all power cable distribution and PC and Monitor (x4) deployments providing networked Printers on each floor. Show less

• 

  NEKTAN PLC

  Jan 2014 - Nov 2015

  Casino Operations Manager

  From Casino Management, to new staff training, to IT service, to promotions assistant, to facilities management. With the flexibility to adhere to whatever the company needs are, this is a unique role invented for me resulting from my experience, availability and skill set within E-gaming over the past 10 years.

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  IGT, a subsidiary of International Game Technology PLC

  Nov 2015 - Oct 2020

  https://www.igt.com/

  • Key Account Manager

    Jun 2018 - Oct 2020

  • Account Manager

    Nov 2015 - Oct 2020
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  Microgaming

  Feb 2019 - Oct 2020

  Senior Account Manager
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  Aspire Global

  Oct 2020 - Aug 2023

  Partner Success Manager
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  Playson

  Aug 2023 - Oct 2024

  Sales Manager

  Onboarding new partnerships for Casinos looking for the best Slot gaming experience available.

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  BMM Testlabs

  Jan 2025 - now

  Business Development Manager