Ingrid Carstens

Experience

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  CareerJunction

  May 2013 - Jul 2013

  Data Entry Clerk

  Student job as a Data Entry Clerk involved researching and analysing data and being responsible for manual categorisation which was the first step to the digitization of the company.

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  Students for Law and Social Justice

  Apr 2014 - Nov 2014

  Treasurer

  As Treasurer of the Students for Law and Social Justice Society of Stellenbosch, I attended bi-monthly branch executive meetings where the executive committee would discuss the future of the society's roll in the university and how we could educate and engage the university students in relevant socio-economic justice topics.My roll as treasurer was focused on recording of the finances (all invoices, receipts and payments) on the University's account system. I had to liaise with the finance department of the University to authorise payments. Show less

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  Smit Kruger Inc.

  Oct 2016 - Mar 2018

  Candidate Attorney

  As a candidate attorney in a general practice firm, I was exposed to an array of different cases. A day in the life of my clerkship included attending to debt collection applications in court, drafting pleadings, reviewing contracts and consulting with clients. I also assisted clients with divorce proceedings and protection orders. This role entailed meticulous organisation, effective communication and performing in-depth research.

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  TecEx - Turnkey Export Compliance

  Jun 2018 - Jun 2023

  After leading our US team, I moved into the Client Success Manager role to service clients in the APAC and EMEA regions. As an CSM, I am responsible for building and nurturing relationships with our existing client base. This involves negotiating pricing and strategic planning to ensure the successful import of hardware to over 200 customs territories globally. My day-to-day includes complex quoting, project management, import compliance and ensuring international transactions are dealt with according to the correct banking and forex regulations. Show less I was recruited as an account manger to assist TecEx’s enterprise clients with their high volume and high value global IT deployments. This role entailed organising and managing every stage of the import and shipping operations. From pre-compliance, to arranging shipping and managing shipping documents to clearance, and final mile delivery. I managed shipping projects over the value of 1 million dollars and problem-solved in a fast-paced environment, achieving customer loyalty through excellent customer service. Show less

  • Client Success Manager (APAC & EMEA)

    Nov 2019 - Jun 2023

  • Team Lead (USA Account Management Team)

    Jan 2019 - Oct 2019

  • Account Manager (USA)

    Jun 2018 - Dec 2018
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  Zee - Importer of Record

  Jul 2021 - Jun 2023

  Client Success Executive

  As a Customer Success Executive at a SaaS start-up specializing in logistics and compliance, I assisted e-commerce sellers, primarily Amazon sellers, with global import and trade compliance. I ensured clients' seamless expansion into new marketplaces by managing quoting, shipping operations, import compliance, and marketplace regulations.I built and maintained strong client relationships, acted as the primary point of contact, and ensured clients fully leveraged our software and services. My responsibilities included onboarding, training, support, progress monitoring, and delivering optimization insights. Additionally, I drove business growth through upselling, cross-selling, and inside sales, helping clients navigate complex international trade environments and achieve their business goals. Show less

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  Orion Group - Johannesburg

  Sept 2021 - now

  Non-Executive Director
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  Provenance

  Jun 2023 - now

  Compliance Officer