Rohan Bankar

Experience

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  VCustomer

  Jun 2008 - Aug 2009

  Technical Support Engineer

  Configuration of Wireless routers and devices for SOHO.Configuration of Wireless Media Player(WMP54G)Configuration of wireless Print Servers.Configuration of wireless gaming adaptors.Bookkeeping using CRM ToolAchieved C-SAT. of 90%.

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  Symphony Services Corp. (India) Pvt. Ltd

  Sept 2009 - Jul 2011

  Associate Engineer

  Troubleshoot and provide assistance with issues/queries related to Windows, Networking (LAN Devices), Browser and Corporate applicationsReceive cases from different media (voice, web, email) from external and internal customers and log all transactions in a timely manner to ensure that calls are received by the Analysts for immediate handling Log and register all details of the reported issue/query accurately, complete all required mandatory information required by Level 2 with quality Handle follow-up transactions coming in through the Level 1 queue and update existing cases to alert Level 2 that a follow up has been made Ensure that queued cases are dealt with in a timely and expedient manner and keep Level 1 case backlogs down to a minimum to avoid customer dissatisfaction Excellent customer service skills, empathy, concern, and sense of urgency when working with clients Ability to work independently and in a team oriented environment Show less

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  Symantec

  Jul 2011 - Jun 2014

  Technical Support Engineer

  Provide technical support to Symantec customersHelped customers via email, telephone and Remote access toolsUse troubleshooting techniques to analyze technical issuesUse bug tracking tools to find known bugs and report new bugsAnswer all product related queriesProvide detail feedback to engineering team on product feature enhancements Create Knowledge base articles for whenever required Educate customers with enhancement in the product and helping them to upgrade to latest version availableSetup internal labs for reproducing customers issuesAfter verifying the bugs in internal labs coordinate with engineering team to fix bugs Setup internal labs with different environments for testing new releases Provide product trainings to new hires Contribute to high level of customer satisfaction, Keep customer abreast of problem status, set clear expectations, and provide timely follow-up. Show less

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  Qualys

  Aug 2014 - Mar 2016

  Technical Support Engineer

  Responsible for managing prompt resolution to global customer and partner service requests and customer relationship building.Provide product and technical support for customersIdentify and develop potential new business opportunitiesConvey customer requirements to Product Management, Marketing and Engineering teamsProvide support for: Vulnerability Management, PCI ,Policy Compliance ,Web Application Scanning ,API ,Malware services,Secure seal.Acquired a thorough knowledge of Vulnerability Signatures, Web Based Vulnerabilities, Escalation Procedures, PCI Issues, Policy Compliance, Network related issues, Detailed investigation and analysis of logs to resolve issues for different platforms. Show less

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  National Payments Corporation Of India (NPCI)

  Mar 2016 - Dec 2016

  Manger Information Security

  Key Responsibilities:1. Responsible for Implementation & Compliance of Industry Standards such as ISO 27001 and PCI-DSS 2.Collaborate with other departments for ensuring compliance3.Facilitate to the external/internal compliance and assessors4.Assisting in Implementation of NAC, DLP, SIEM, Encryption tools, antivirus and other security tools. 5.Review cyber threats & assessing controls for gaps and improvements6.Generate daily, weekly and monthly report, status updates and progress on compliance7.Conduct Internal VAPT using tools such as Nessus, Qualys, MVM and other VAPT tools. 8.Conduct Internal Application Security testing for the applications9.Releasing Information security advisories, Reviewing Hardening of Infrastructure devices.10.Conducting Information security awareness training's & monitoring effectiveness of training.11.Releasing Standard operating procedures and Information security procedures.12.Assisting to achieve Information security Goals13.Network, System and Application Security15.Vendor Management Show less

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  Amdocs

  Dec 2016 - Dec 2018

  Security Business Partner

  • Primarily responsibility for delivering Managed Security Operational Services to customer and take technical ownership to deliver Security services and meet customer related SLAs/KPIs as agreed• Ensure security delivery adherence to standards and meet delivery as per agreement with customer (s)• Work with Delivery leads, Customer security teams, Customer stake holders, Vendors, assigned Project Managers/Technical Leads as well as the other supporting business teams to ensure successful delivery to Customer(s) • Experience in delivering, : Vulnerability &Threat management, Security Incident detection and Response, database security, OS Security, network security and related technical remediation in Infrastructure and Application components• Experience in delivering Security products in different Cloud environment like Amazon AWS, Microsoft Azure, Google Cloud etc. • Facilitate customer audits and external audits e.g. ISO 27001:2013, PCI DSS • Maintains organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information Security.• Point of contact and a subject matter expert (SME) for information risk matters related to governance and risk assessments.• Act as a focal point to customers & account in aspects of Information Security.• Collaborating with internal Risk Management functions, internal and customer initiated security Audit to effectively manage the account risk posture• Recommend information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements.• Provide end to end security services to customer from Infrastructure, applications and process perspective.• Work with the different groups in order to provide, on time, the right answers to address customer security needs. Show less

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  Deloitte India

  Dec 2018 - Jan 2021

  Manager
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  Wipro Limited

  Jan 2021 - May 2022

  Lead Consultant
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  Deloitte USI

  May 2022 - now

  Solution Manager