Daniel Donayre

Experience

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  Bryan Farrish Radio Promotions

  Feb 2011 - Aug 2012

  College Radio Promotions Coordinator

  Beginning as an Assistant Intern to the Head of Client Representatives, Daniel routinely wrote article reviews on various artists/musicians on a daily basis based on personal music experience while integrating musical knowledge. After 2 months of Interning work, Daniel became a College Radio Promotions Coordinator. Being part of the strategic campaign process, Daniel communicated with College Radio stations across the United States as well as Canada and Europe to successfully help numerous artist/musicians get airplay on US college radio stations and earn Top 30 status in CMJ Magazine. Show less

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  ProCon.org

  Aug 2012 - May 2014

  School Outreach Coordinator

  Responsible for increasing awareness of ProCon.org, a non-profit organization that promotes critical thinking through educating without bias, by creating innovative campaigns to generate higher traffic and referrals in all areas of our website. Our features include credible content, critical thinking topics, and facts on both sides of each issue in a Pro and Con format. By recording the number of new schools that are utilizing this free resource on a monthly basis, Daniel tracks new additions while finding ways to continue attracting new schools. Show less

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  DIRECTV

  Jun 2014 - Dec 2016

  IT Analyst 2

  Responsible for providing solutions to daily problems from all internal DIRECTV Employees and Vendors. Provide written documentation for processes and procedures into an organized and concise knowledge base. • Provided technical support and training to users reporting issues relating and not limited to desktop hardware and software, enterprise applications, and telecommunications networks. • Coordinated with support teams to resolve issues and identify workarounds. • Defined and documented standard operating procedures and maintain the team knowledge base. • Multitasked support approach to triage all company related incidents for quick and efficient resolutions. Show less

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  AT&T

  Jan 2017 - Sept 2021

  Production Support Analyst

  Provide solution driven support to any and all technical issues for all AT&T employees, contractors, and vendors. Facilitating a smooth transition of support between company counterparts at an integral period of the AT&T and DIRECTV company integration. • Escalate critical production impacting issues saving business potential loss of revenue and delays.• Enable constant communication with company support counterparts to advance technical support integration for internal employees. • Engage in all levels of technical assistance and guidance for internal employees to provide timely resolutions. • Provide training presentations for new and current employees to continually improve service levels as well as setting concrete knowledge documentation for solution building results. • Demonstrate articulate communication, both written and verbal, with all support teams and employees to coordinate successful alerts, notifications, and resolutions to necessary contacts. Jun 2014 – Dec 2016 IT Analyst 2 | Support Services: DIRECTV, El Segundo, CA Show less

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  VeeFriends

  Oct 2021 - now

  Community Experience Manager