Anfernee Choi, PMP®, ITIL® 4

Experience

• 

  Embry (H.K) Limited

  Apr 2006 - Oct 2007

  Technical Support
• 

  Kuehne + Nagel Limited

  Oct 2007 - Mar 2018

  Strongly end user support & server administration having worked in IT industry over 10 years with 5 years of supervise role in one IT support team to supporting over 600+ users in Hkg and Macau office.In depth experience in Windows server, hand-on work in VM server virtualization environment, Veeam backup solution with standard policies are required.Solid configuration in network switches like Cisco, H3C. Having the experience of implement dynamic vLan environment with Cisco Identity Security Engine. In April 2017, my job scope has been expanded to support information security in APAC team.Monitoring the security violation in business environment, Providing the IT security training to end users and IT professionals, align the IT policies as standard level, analysis the security vulnerability assessment, establish the appropriate security policies to achieve business needed. Show less I am an experienced and motivated IT Support field with around 10 years of experience in user support, managing server and network infrastructure. Proactively monitor, configure and optimize the IT infrastructure to consistently achieve high availability and performance.Operation Management- To supervise the support team for daily operation.- Skilled problem identifier and troubleshooter for managing server, project and support team.Server Management- to manage of approximately 30 servers in VM environment and network equipment to ensure that reduced single points of failure and improved system effective usage.Project Management- assist IT manager to take lead in project implementation, keep monitoring and to achieve the project goal and objective within a tight schedule and cost budget. Show less

  • IT Infrastructure Specialist

    Jan 2018 - Mar 2018

  • Supervisor of IT Support and Information Security

    Apr 2017 - Jan 2018

  • IT Support Supervisor

    Apr 2014 - Apr 2017

  • Senior IT Support Officer

    Jan 2012 - Apr 2014

  • IT Support Officer

    Oct 2007 - Jan 2012
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  John Swire & Sons Limited

  Mar 2018 - Oct 2018

  Technical Support Supervisor

  - Supervising a support team that provides technical service-related support for company. - Works closely with Project manager to coordinating the schedule for proejct deployment, implement high quality standard, processes and procedures that will ensure efficiency and align with project goals.- Involvement in new software development as requested by the Project Manager and IT Service Manager which involves creating and implementing guides for a more streamlined process.

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  Kuehne + Nagel Limited

  Nov 2018 - Feb 2024

  The role of IT Controlling is ensure that managing the Project management, Asset management, IT procurement and Compliance management in South China cluster especially Hong Kong. Project Management- Managing the overall project in IT infrastructure team in HK, including resource allocation, time management, delivery, quality user expectation and budget cost.- Coordinate and communicate closely with business unit, vendors and IT team to delivery of projects.- Regularly reporting and updating the project status to General Manager – IT while carrying out the project activities.- Providing the technical advice to support infrastructure team in projects, to implement and fulfill the different project requirement and goals. IT Procurement- Review existing IT service contract management.- Proactively manage communication and coordinate with local / regional procurement team.- Conduct existing and maintenance contract with external supplier.- Negotiation with suppliers for continuous cost reduction.- Responsible for supplier management and performance evaluation.Compliance Management- Act as a main person on IT systems control compliance issue and other data security, project, and system-related matters.- Oversee all IT operations relating to compliance including policies, procedures and working instructions (WI).- Regularly review and update system procedures and reports if something is changed. - Coordinate with internal QSHE and auditor to meet basic minimum standard IT compliance policies and instructions in IT.Asset Management- Proactively monitoring and maintain the all IT asset both for ( HW and SW license ) which can meet the standard and requirement in business needed and fulfill the IT requirement.- Regularly reporting and updating the resource status to Corporate IT and Compliance department. Show less

  • IT Project Manager

    Nov 2018 - Feb 2024

  • Manager - IT Controlling

    Nov 2018 - Feb 2022
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  Office of the Ombudsman

  Feb 2024 - now

  Manager - Information Technology

  - Collaborating with the Senior Manager (IT) to oversee the complete cycle of IT and related projects, including proof-of-concept, initiation, planning, vendor sourcing, supervision, implementation, testing, production, maintenance, and enhancements.- Taking responsibility for the maintenance and updating of IT policies, guidelines, standards, processes, and procedures.- Managing a wide range of IT matters, encompassing infrastructure, information security controls, end-user support, system maintenance, and support.- Providing valuable insights and recommendations for system enhancement and new solutions, leveraging the latest advancements, regulatory changes, and best practices in information technology. Show less