Zsófia Tirczka-Völler

Experience

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  AuPairWorld

  Aug 2009 - Feb 2010

  Au-Pair
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  L’Osteria

  Mar 2012 - Feb 2013

  Waitress
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  PARADISE HOTELS & RESORTS

  Jul 2014 - Oct 2014

  Trainee, Front Office Assistant
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  General Motors

  Apr 2015 - May 2016

  IT Solutions Consultant

  IT Support for Dealer Assistance Center and for Global Service Desk, for the European GM market (Germany, Austria, Switzerland, US, UK, Hungary). IT related software, hardware, network, websites, application support via phone, mail, voicemail and chat. Windows XP, Windows 7, 2008 Server, Active Directory, Office, Outlook, Cisco WebEx Connect, Avaya.

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  BT ROC Hungary

  May 2016 - Dec 2016

  Customer Support 2nd Line

  Supporting MPLS and Voice customers of BT Germany in both English and German. In-depth technical support through network, equipment monitoring, localization and remote repair. Preparing and applying configurations of the CISCO devices. Responsible to troubleshoot network issues on customers infrastructure.

• 

  TruckIN

  Dec 2016 - Apr 2018

  Customer Success Manager

  TruckIn strives to bring freight forwarders and carriers closer together in order to create a more efficient and transparent FTL/LTL shipping process. It is a logistics marketplace that connects trucking companies with shippers, freight forwarders and drivers. Helping to develop, implement and improve customer service procedures, policies and standards. Presenting, promoting and selling products/services using solid arguments to existing and prospective customers.

• 

  Recart

  Aug 2018 - Apr 2021

  • Led the Customer Support and Customer Success teams to ensure clients maximize value from our marketing app.• Improved customer journey processes, developed strategies to enhance client satisfaction, retention, and success.• Worked closely with Management, Sales, Dev teams, and VIP clients to meet business objectives. • Provided strategic guidance to onboard clients, optimize marketing strategies, and increase sales for Shopify brands using Facebook Messenger Marketing and SMS Marketing.• Analyzed client data to foster strong relationships, ensure long-term satisfaction, retention, and growth.• Collaborated closely with clients to enhance customer retention and achieve business goals.

  • Head of Customer Success

    Jan 2020 - Apr 2021

  • Customer Success Manager

    Aug 2018 - Jan 2020