Desmond Huang

Experience

• 

  Fangda Partners

  Jul 2009 - Aug 2009

  Legal Intern

  • Conducted a legal research regarding the social security funds of PRC, its investments and local regulations. • Translated some contracts and a client's testament.

• 

  Chen & Co. Law Firm

  Dec 2010 - Mar 2011

  Legal Intern

  • Assisted a due diligence. • Conducted a legal research of PRC’s laws and regulations regarding trademark and investments.• Translated some contracts and a Lawyer's letters. Left the job for undergraduate thesis.

• 

  Promise Land InfoTech Co. Ltd.

  Aug 2011 - Dec 2011

  Product Assistant

  • Join the company for web product planning. • Focus on the UI designs and the APP for mobile platforms, discussing the possibilities and feasibilities. • Left the job for going back to Taiwan to serve my military duty.

• 

  The Republic of China Army

  Mar 2012 - Mar 2013

  Corporal

  • Doing one year of the military service, the duty for all healthy Taiwanese male citizens. • Join the Army in Mar 2012. After recruit training, promoted to the Corporal for supplies, in charge of logistics in the military.• 6 months later, by order to change as Corporal for communication. Leading a communication fire team, with 5 soldiers.

• 

  PayPal

  Jun 2013 - Oct 2016

  • Manage large enterprise portfolio in China and Taiwan. • Build up and maintain relationship with enterprise merchants by providing business support, supporting technical issues, and solving operation concern. • Being e-commerce consulter with merchants by analyzing merchants’ datum regularly to diagnose pain points and dig out potential opportunities, such like new products, platforms or channels. • Co-work closely BD and partners to analyze potentials of TW trading market, and provide appropriate solutions to TW merchants. • Drive PayPal revenue by promoting Upselling Operation Optimization solutions - website set up, logistics, marketing, customer service, platform operation and risk management. Show less • Manage small and medium enterprise portfolio in China and Taiwan. And approach merchant retention reactively. • Build up and maintain relationship with SMB merchants and assist SMB merchants with monthly revenue growth. • Be engaged into initiating and leading MS projects - Merchant Risk Education Package Website; Facebook Marketing Promotions; Merchant Oxygen; TAITRA. • Analyze potentials of TW trading market, and provide appropriate solutions to TW merchants. • Develop SMB merchants’ business growth by quality/quantity analysis and in-depth industry investigation • Drive PayPal revenue by promoting Upselling Operation Optimization solutions - website set up, logistics, marketing, customer service, platform operation and risk management. • Up sell product solutions - express checkout, web payment or email payment to SMB merchants and potential merchants • Develop and execute SMB merchants Incentive Plan for consumer goods, consumer electronics, online gaming and intangible services Show less • Judged disputes between buyers and merchants by investigating evidence to protect brand loyalty.• Negotiated with cross border customers to make best settlements.• Analyzed and modified Buyer Compliant Policy to enhance accuracy and efficiency of decision.• Tailored TW dispute procedures and optimized processes for TW team as a TW royal model.• Be in the charge of weekly team meeting for updated policies and procedures within team to enhance teammates decision quality.• Participated in teamwork discussion to consummate and establish Claim processing and procedure.• Forecasted fraudulent activities and monitor suspicious transactions among cross-border merchants and overseas buyers to reduce potential losses.• Remained the Top 1 Performer in productivity and quality. Show less

  • Account Manager

    Feb 2016 - Oct 2016

  • Business Support Executive

    Jun 2014 - Feb 2016

  • Dispute & Claim Executive

    Jun 2013 - Jun 2014
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  Porsche (China) Motors Ltd

  Nov 2016 - now

  • Development and implementation of business solutions and processes for Porsche Connect, Charging and Mobility in close collaboration with internal and external stakeholders to adapt B2B & B2C business models and enlarge business opportunities in China market.• Operation optimization, management and provision of 3rd level support for Porsche Connect, Charging and Mobility in China with close collaboration with Porsche AG & Porsche China stakeholders to ensure brand adequate performance of Smart Mobility business operation.• Development and implementation of online & offline promotional activities, management of dealer communications and steering of dealer target achievement to ensure high quality execution in Porsche dealer network.• Development and management of business relationships with external service providers to ensure service partner network integrity and fulfilment of defined SLAs to achieve brand adequate service quality and customer offline experience.• Seamless collaboration with Smart Mobility business owners (Connect, Home Charging, Dealer Charging, Public Charging, Parking and Mobility) to achieve business KPIs by operation support and solutions. Show less • Development and implementation of local payment solutions for Connect Store and other own channels (e.g. Concierge) in close collaboration with internal and external stakeholders to ensure proper handling of all B2C & B2B payments and enable new business opportunities• Operation, management and provision of 3rd level support for Porsche Connect Store in China with close collaboration with Porsche Germany & Porsche China stakeholders (internal departments and external partners) to ensure brand adequate performance of online store operation• Development and implementation of online & offline promotional activities, management of dealer communications and steering of dealer target achievement to ensure high quality execution in Porsche dealer network• Development and management of business relationships with external service providers to ensure service partner network integrity and fulfillment of defined SLAs to achieve brand adequate service quality and customer offline experience Show less

  • Manager Charging Service & Experence

    Oct 2021 - now

  • Manager Smart Mobility Business Operation & Steering

    Jan 2019 - Sept 2021

  • Senior Specialist Porsche Connect e-Commerce

    Nov 2016 - Dec 2018