Marcella Schroeder

Experience

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  Chapel Haven, Inc.

  Feb 2012 - Aug 2014

  Recreation Staff

  - Worked with adults with developmental disabilities at the school and in public environments.- Responsible for teaching and promoting independence and social communication for all clients.- Carried out various trips with the clients following all program policies and procedures.- Special Olympics Coach and Best Buddies staff year-round.

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  Plus One Health Management Inc

  Aug 2014 - Jan 2015

  Exercise Specialist

  - Assisted members with exercises, fitness assessments, exercise programming and consultations.- Provided excellent customer service to all members and communicated effectively with co-workers.- Created incentive program, monthly newsletters, marketing materials, and informational flyers.- Designed and instructed group fitness classes when needed. - Maintained cleanliness and safety of fitness floor, equipment, and locker rooms.

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  Sunset Grill & Tap

  Sept 2014 - Jun 2016

  Office Manager & Server

  - Prepared, processed, and recorded all invoices and payment using QuickBooks accounts for three restaurants: Sunset Grill & Tap, Sunset Cantina, and Patron’s. - Worked closely with vendors, accountants, managers, and staff to provide the best customer experience to the customers. - Created and maintained office filing and storage systems for AP, employee records, daily sales, catering. - Coordinated events and acted as the liaison among Owner, Kitchen Staff, Clients, and Customers. Show less

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  The Public Schools of Brookline

  Sept 2016 - Jun 2017

  Special Education Paraprofessional

  - Worked one-on-one with students with severe disabilities grades 2-5 in the school's Adaptive Learning Center. - Worked collaboratively with the Lead Teacher, Speech Therapists, PTs, OTs, and Board Certified Behavioral Analyst (BCBA) to implement students’ individualized education programs (IEPs). - Monitored, assisted, and recorded students’ behaviors, classroom progress, social skills, and other significant data. - Demonstrated an empathetic, patient, and receptive attitude with all students. Show less

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  Dexter Southfield School

  Jan 2017 - Aug 2017

  After School Teacher

  - Assisted children ages 4-11 with the development of social, physical, and academic well-being. - Organized, implemented, and supervised activities for all ages in a safe and supportive environment.- Provided individual tutoring for all grade levels and subjects including math, science, and English. - Acted as the liaison between parents, students, and administration.

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  Mathnasium - The Math Learning Center

  Dec 2017 - Feb 2018

  Operations Specialist

  - Oversaw the day-to-day operations of a math learning center providing instruction to children ages 6-18. - Coached and trained 20+ Instructors and assessed and trained them in efficient teaching methods. - Worked collaboratively with the owners and the Center Director to manage the center's operations and to assess hiring needs.- Participated in daily meetings with parents to discuss performance updates, suggest best-suited programs for their children, and address any questions or concerns.- Provided math tutoring to groups of 30-50 children per hour in a group setting. Show less

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  San Diego Indoor Soccer

  Jan 2018 - Aug 2019

  Assistant General Manager

  - Managed a team of 30+ office staff and referees in a fast-paced, customer service-oriented environment. - Provided exceptional customer service, exhibited proficient sales tactics & customer retention, professionally resolved difficult customer conflicts, and maintained high-level daily operations. - Assisted the General Manager with staff hiring and training, creating reports, ordering, maintenance, cash handling, and accounting. - Marketed, managed, and scheduled for 200+ adult soccer teams out of 400 total teams. Show less

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  AMN Healthcare

  Sept 2019 - Mar 2021

  Customer Account Manager

  - Managed accounts for 200-300 healthcare professionals & also directly supported 10-20 internal recruiters to provide exceptional customer service and appropriate resolutions.- Maintained consistent metrics of over 95% customer satisfaction scores & call monitoring evaluations- Successfully managed a major project with a team of up to 8 individuals in collaboration with the Billing Dept. to significantly reduce Unbilled Revenue for our largest client.- Utilized 5-10 systems simultaneously to resolve inquiries while communicating with healthcare professionals and internal partners via phone, email, Microsoft Teams, Jabber, etc. Show less

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  Callie

  Aug 2021 - now

  • Assistant General Manager

    May 2024 - now

  • Event Manager

    Jun 2023 - May 2024

  • Server

    Oct 2022 - Jun 2023

  • Expo/Food Runner

    Jan 2022 - Oct 2022

  • Server Assistant

    Aug 2021 - Jan 2022