Kerenza Rollings

Experience

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  The Body Shop

  Jan 1992 - Aug 1998

  • Assistant Manager

    Jan 1997 - Aug 1998

  • Assitant Store Manager

    Jan 1996 - Jan 1998

  • Sales Advisor/ Team Leader

    Aug 1992 - Jan 1997

  • Team Leader

    Jan 1992 - Jan 1997
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  Claire's Accessories

  Jan 1998 - Aug 2002

  Managing all key result areas & operations in Worthing store, whilst providing support for the regions Flagship store in Brighton. Training newly appointed Branch & Assistant managers in store & providing ongoing support in there own stores. Working alongside District manager to develop multi site management skill sets & gain valuable experience managing the `Bigger Picture`. Managing all key result areas & operations in a smaller store, whilst undertaking training to become an Area Training manager.Claire's Accessories - Various locations Managing stores that were under performing & trouble shooting accordingly.Team Leader of full opening & operational management for new stores, including the company's `Flagship` store in Blue water.

  • Branch/Training Manager & District Support

    Sept 2001 - Aug 2002

  • Branch Manager

    Jul 2000 - Sept 2001

  • Mobile/Opening Manager

    Jan 2000 - Jul 2000

  • Assistant Manager

    Sept 1998 - Jan 2000

  • Assitant Store Manager

    Jan 1998 - Jan 2000
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  Ann Summers

  Aug 2002 - Apr 2015

  Multi site management of several stores, taking accountability & responsibility for all areas of sales, people, profit & operational performance.Managing key flag ship stores, such as Oxford Street, London & Dublin, Ireland.Contributing to the operational success of new stores such as `Westfield's`, Stratford, London.Focusing on area performance & its contribution at regional/company level.Holding the area, in the absence of the area manager, overseeing up to 15 stores, with a turnover in excess of £10 million. Reporting directly to heads of dept & RTC`s.Up skilling & developing the Assistant store manager group, within the area. Show less Managing & Driving all key result areas & activities. Achieving LFL increase's on sales & profit, year on year, using both commercial, operational & visual management. Controlling P&L, payroll, and budgets.Managing, training & succession planning large teams in own home store, and contributing to area succession & training. Delivering & participating in all aspects of retail management training.Assisting & supporting in the management of 15 stores @ area level, gaining multi site experience & managing stores individual requirements.Managing new store openings & mentoring new management.Completing advanced management courses and undertaking senior duties such as investigations & disciplinary. Negotiating & influencing at all levels, of both field & head office staff. Show less

  • Senior Store Manager Flagship Oxford Street, London & Brighton.

    Jul 2012 - Apr 2015

  • Dual Sighting Manager / Area Support Manager / Holding Area Manager

    Dec 2009 - Jul 2012

  • Branch/Communications Manager

    Aug 2002 - Dec 2009
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  Alshaya Group

  Apr 2015 - Dec 2022

  Operational area manager. Responsible for 3 markets KSA, Kuwait & Bahrain. Working in fast paced fashion retailing. Accountable for all operational, people, profit & customer service delivery aspects in 15 stores with 100 head count, in key locations in Kuwait, KSA & Bahrain which includes one of the Middle East's Flag Store (Avenues) for the brand 'River Island'.Pro activity leading, developing & training a multi cultural team to achieve personal & business success. Exceeding both host brand & Alshaya business expectations. Show less

  • Retail Operations Manager

    Oct 2019 - Dec 2022

  • Area Manager

    Apr 2015 - Oct 2019
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  Freelance

  Dec 2022 - Aug 2023

  Freelance Retail Operations Consultant & ESL Tutor.

  Freelancing via multiple online platforms. Undertaking various roles and projects. Retail consulting & training, photography, travel content writing, VAS & IT system testing, teaching English as a foreign language. lesson planning & conversational English lessons online and in person.

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  SCHH

  Feb 2023 - Mar 2023

  Volunteer NGO ESL Teacher

  ESL / TEFL volunteer unpaid teaching at a local NGO in Cambodia. 60+ hours teaching in classroom practical experience. Teaching kindergarten, beginner to intermediate level learners. Lesson planning resource fulfilment and delivery of lessons in a rural countryside school to local children.

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  Crown & Champa Resorts

  Oct 2023 - now

  Group Retail Manager

  Group retail manager overseeing the end to end retail operations across multiple guest and staff outlets within four luxurious resorts in the Maldives.I am accountable and responsible for all aspects of the retail business, B2B & CRM with the primarily focus of driving revenue & profit uplift via strategic actions and guest engagement activities. Reporting directly to the CEO & resort GM`s alongside seamlessly working with department HODS to optimize retail & general operations on resort. Managing product design & development to appeal to each resorts guest demographic. B2B Sales, Procurement, supply chain and logistics, inventory control, merchandising, planning and launching new outlets, profit and loss management, commercial reporting, retail standards, guest services, staff training, recruitment & selection, promotional activity planning. With a keen eye for detail, I ensure that our stores inventory is accurately forecast, visually appealing, and adheres to the highest retail standards. Implementing effective cost control measures to maximize profitability while maintaining competitive pricing and cost of sales. Show less