Joel Fernandez

Experience

• 

  Universtiy Las Villas

  Sept 2001 - Jul 2002

  Windows System Administrator

  • Maintained a computer’s lab for teaching purposes with the appropriate set of applications needed for each different class subject• Installed and managed Windows Server 2000 and developed an integrated network with Active Directory services and Exchange• Installed workstations from startup medias and MS-DOS booting applications• Provided remote assistance on installations or trouble shooting using Remote desktop and Dameware utilities• Provided hardware maintenance to workstations and servers as well as network cabling and switch/router installation Show less

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  Telecommunication Company of Cuba (ETECSA)

  Jan 2002 - Jan 2010

  Sales Representative
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  Kivuto Solutions Inc.

  Aug 2012 - Mar 2020

  Provisioned and managed Office 365Upgraded Exchange servers to 2016 and later 2019Implemented Exchange Online hybrid and migrated large number of mailboxes and distribution listsImplemented AD Connect between On-premises AD and Azure ADConfigured Web proxy for on-prem applications Designed and implemented SharePoint Online and OneDrive for BusinessImplemented and managed Microsoft Teams as central hub of company communicationMigrated on-prem servers to AzureConfigured Azure Networking infrastructure, Virtual Networks, Subnets and NSGs rulesImplemented and tested Azure Backups and Disaster Recovery for production environmentInstalled and configured a significant number of Windows Servers from versions 2008 to 2019, physical, virtual and cloud hosted.Implemented and managed Active Directory instances, DNS, DHCP and Group PolicyDesigned and implemented new File and Print Servers as well as DFS and DFSR multi site solutionsDesigned and deployed Enterprise Backup solutions with the use of System Center Data Protection ManagerInstalled and managed several Hyper-V Failover ClustersDeployed Scale-Out-File Servers for high availability solutionsConfigured and managed Patch Management with WSUS Installed Web Servers to host third party software solutions Configured single or cluster SQL Server and Availability Groups Installed and managed enterprise class storage from Tegile, Oracle, QNAP and DellInstalled and configured HP/Dell Switch and VLANs Show less Provided desktop support and technical issue resolution to a wide range of international customers via e-mail, phone and other electronic mediumDiagnosed and resolved technical hardware and software distribution issues to affiliated universities and colleges worldwideInstalled different OS versions for Windows and Mac devicesProvided Office 365 licensing and troubleshootingPerformed quality assurance to WebStore’s configurationsLogged and documented calls into Ticketing systemsTracked and routed problems, requests, and documented resolutions Show less

  • IT System Administrator

    Aug 2014 - Mar 2020

  • Technical Support Specialist

    Aug 2012 - Aug 2014
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  Infosys Public Services

  Mar 2020 - Nov 2021

  Implementation and administration experience with Azure Active Directory (Azure AD), MFA, Managed Service Identity, Azure AD Connect, ADFS and Azure AD B2B.Develops PowerShell automation scripts, ARM templates, JSON, etc.Performs daily system monitoring, verifying the integrity and availability of all cloud services, systems and key processes, reviewing system and application logs.Deploys system patches as released by Vendor, and upgradess administrative tools and utilitiesProduces and monitors ICAM/NOC/SOC dashboards and reports, produces metrics per client needs.Expertise in Firewall NAT and Network/Application rules along with Network Security Groups and Virtual Network Peering to secure cloud resourcesDesigns and implements Azure Application Gateway and Load Balancers to manage traffic and availability to cloud resources, while maintaining agreed SLAMaintains and produces support related artefacts and documentation including – operations manual, process documents, configuration documents, etc.Works with Business and/or vendor’s/client support teams to resolve incidents.Designs and implements Mobile Device Management with Windows/Android devicesProficient with on-premise to cloud migrationsProficient with on-prem/cloud hybrid implementations Office 365/Exchange OnlineDesigns and implements DLP policies and ATP rules for security and complianceExperienced configuring and managing Microsoft TeamsSharePoint online expertise for organization wide deployments solutions, customization and increase user cloud file adoptionManages all related infrastructure services (firewall, compute, storage, security, others.)Experience in leading teams and mentoring junior resources.Experience in preparing technical design documents and interface contracts. Show less

  • Azure Operations Lead

    Sept 2021 - Nov 2021

  • Azure/O365 Cloud Consultant

    Mar 2020 - Aug 2021
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  PwC Canada

  Nov 2021 - now

  • Manager, Cybersecurity and Privacy

    Jul 2022 - now

  • Cybersecurity and Privacy Consultant

    Nov 2021 - Jul 2022