Jack Staggs

Experience

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  Premier at Sawmill Athletic Club

  May 2018 - Aug 2018

  • Managed men’s locker room, handling cleaning, restocking duties and mandated routine sanitation testing.• Actively listened to customer feedback. working to resolve issues and referring to management as necessary. • Monitored children continually while engaging them through physical activity, crafts and special guests.• Contacted Communicated with parents, camp director, and kids’ s club manager to quickly handle concerns about children.• Coordinated with multiple departments daily to ensure a daily schedule was properly implemented and followed.

  • Locker Room Attendant

    May 2018 - Aug 2018

  • Camp Counselor

    May 2018 - Aug 2018
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  CBCInnovis

  May 2019 - Aug 2019

  Quality Assurance Intern

  • Developed Postman collections with API requests for Postman’s automation feature to test software enhancements and regression tests. In addition, prepared and delivered presentations to the QA team about how to use Postman’s automation features.• Developed a GUI in Auto Hot Key for the QA team to populate excel spreadsheets with test cases and updated existing scripts to account for new test cases and regression.• Performed regression procedures on customer service interface to ensure all website bugs were repaired.• Organized, cleaned and queried data using Python for the DataVerify team to solve excessive report logging issues. Show less

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  Rogue Fitness

  May 2020 - Jun 2020

  Assembly Line Worker

  • Built and packaged products for shipment to meet daily quotas in a fast-paced environment with minimal guidance.• Devised and altered assembly line procedures to increase job efficiency and product output.

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  Health Policy Analytics LLC

  Jun 2020 - Jan 2021

  Contributor

  • Contributed content and examples for A Practical Approach to Analyzing Healthcare Data (IBSN: 1584267798).• Create and modify analytical examples to most resonate with a less technical student audience.• Formulate various appendices documenting how to use various software.• Review final draft for technical accuracy and adequate conveyance of statistical and analytical procedures.

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  Factual Data

  Jun 2021 - Dec 2021

  Data Analyst

  • Built, tested, deployed and maintained Alteryx scripts to support automated reports and self-service programs to provide a seamless experience for pulling, visualizing, and analyzing the data stakeholders required.• Collaborated with stakeholders to understand objectives and gather requirements to create effective data solutions.• Research and design prototypes for new financial products.

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  Comcast Business

  Dec 2021 - now

  Product Analyst III

  • Design, own and maintain 7 tableau dashboards to provide self service data access to 4 different product teams and senior leadership.• Created a metric to more accurately assess impact of new chat bot enhancements and releases automating a task that required weeks of work and discussion amongst product team.• Provided the chat bot product team with continual recommendations to help reduce the chat bot’s contact rate by 18%.• Conducted comprehensive data discovery across different micro-service data sources to accurately capture, consolidating it into a unified reporting source and to be integrated into a customer interaction data mart.• Wrote SQL queries to join together relevant data sources to allow for robust Tableau reporting on KPIs and to conduct ad-hoc analyses.• Utilized voice of the customer and survey data to drive ad hoc analyses to identify and fix bugs in website, mobile app and chat bot products to improve customer experience.• Presented in biweekly and monthly meetings to technical and non-technical product managers, as well as senior leadership, to identify opportunities for product improvement and promote data-driven decision-making.• Served as point of contact for any analytics requests regarding the chat bot and SMS messaging products, facilitating meetings to gather requirements and understand strategic objectives to drive analyses. Show less