Valerie Kline

Experience

• 

  State Farm ®

  Jan 1990 - Aug 2019

  Led team of 11 technical developers and data scientists to establish common data model and repository supporting innovation, governance, data accuracy and quality, and single sourcing to business partners supporting claims executives. Collaborated with business, finance, loss reserves, HR, and risk and compliance to identify data and metric gaps and designed solutions to support greater transparency and consistency in the data to drive business insights and finance reporting to better align with enterprise strategy. • Empowered an under-performing team resulting in meeting 12-month goals in only 6 months. Recognized as an enterprise leader for best practices and process efficiency for claim and financial services business partners.• Designed architecture in 2 SAS platforms to manage finance and claims data for consumption by 50+ multi-department analysts.- Established standardization to elevate and transform how analysts worked. Created automation, documented operating procedures, and consolidated data reducing speed to market by 20%, while improving consistency, quality, engagement, and business insight.- Decreased errors/duplicate work/backlogs, improved data quality, created capacity of 2.8 business analyst FTEs, eliminated 4 remote servers, and decreased overnight processing by 4+ hours.• Delivered 100+ technical initiatives critical to enterprise operational effectiveness, applying Agile concepts; consistently met (and at times exceeded) aggressive deadlines and set stakeholder expectations to maintain timelines.• Identified requirements and process flow charts for vendors to transmit information, thus enabling improved alignment with enterprise data structure, and minimizing scrubbing and reformatting Show less Led 6-member team of technical analysts in identifying and developing KPIs for daily claim operations use. Worked in a collaborative environment with business, process, and technical resources to identify business needs, define and develop metrics for extraction, identify software requirements, write technical requirements, and conduct user testing. Worked alongside enterprise system developers to create metrics for use by 2,500+ first-/mid-level claims leaders via huddle and dashboards.• Initiated and led complex project to redesign current huddle board and dashboard display of metrics to reduce customized reporting and create single, enterprise-wide display and definitions of metrics for enterprise claims. Show less Led 7 business and technical analysts and developers to design technical solutions to support data and analytics reporting within enterprise’s largest segment. Established close partnerships with 7 operations VPs to develop meaningful data, dashboards, strategies, business insights, and communications to promote continuous improvement, reduce cost, and create efficiency within their operation.• Implemented tools, reporting, dashboards, and monitoring systems across 2 different operating models to better manage the operations through organizational change; encouraging leadership engagement; creating insights between work, budget and resource allocation; designed repeatable processes to deliver data-driven insights to assist in business decision making based on leadership needs; and conducted market research on relevant emerging markets to better understand trends and provide creative solutions to business challenges. Provided written and visual documents for planning and accountability discussions. Show less Selected by VPO for new role that evolved from focusing on executive communications into leading zone analysis and impact assessments and creating consistent, data-driven strategic communications. Execute strategic plan and specific measures for success that improved customer satisfaction, shortened claims life cycle, and led to more than a dozen process improvements around managing resources, workload, and workflow. Team developed application to manage Estimatics routing tool that became the model for enterprise solution. Managed 4 communications staff, 3 business analysts, and 1 para-analyst. Show less

  • Planning and Analysis -Data and Technology Manager

    Jul 2017 - Aug 2019

  • Planning and Analysis - Information and Technology Manager

    Jul 2015 - Jul 2017

  • Planning and Analysis - Reporting and Analytics Manager

    Jul 2013 - Jul 2015

  • Claim Team Manager - Strategic Alignment

    Oct 2005 - Jun 2013

  • Manager

    Jan 1990 - Oct 2005
• 

  USAA

  Jun 2021 - now

  Organization Transformation Leader

  • Serve dual role as Chief of Staff to Vice President over 25 IT Business units while leading $250M enterprise technical debt remediation initiative. • Have led 2-year enterprise technical debt remediation initiative effecting all lines of business. Have managed from strategy and planning to implementation and transition to business as usual. • Manage 7-person team, partner with business stakeholders to identify areas of opportunity based on data. Developed program roadmap, established and managed aggressive timelines, monitored execution plans, and report results at multiple corporate levels. • Led full lifecycle transformation: Conducted data analysis to design dashboards to create transparency into multiple operations so business leaders understand the problem and create process and tools to remove technical debt. This supports a long-term strategy to transform approach to their day job thus changing behavior and actions to create sustained results. • Create collaborative relationships with leaders in multiple IT areas (architecture, infrastructure, application development, hardware, software, governance, security) and business areas to bridge siloes and generate horizontal awareness. • Directed communications and change management to support transitions to new ways of working in all areas. Initiated change champion network that increased communication and collaboration across all IT business areas which contributed to organizational awakening. • In Chief of Staff role coordinate all functions and operations supporting the business of IT Asset Management. Developed strategy and facilitated goal setting for 25 service leaders while introducing automation to planning and reporting. Designed streamlined routines within our team as well as office of CIO teams. Managed financials, workforce management, organizational design, business case proposals and benefit analysis. Show less