Md. Golam Ahad

Experience

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  Relief International

  Mar 2007 - Apr 2010

  IT Associate

  >> Led to set-up new ILC (Internet Learning Centre) /telecenters in different part of Bangladesh>> Designed and organized effective IT training for capacity building for staff>> Provided help desk and first level support swiftly and with friendly customer focus, keeping usersinformed of progress.>> Researched vendor options, participated in making recommendations regarding vendor service relationships and made recommendations regarding purchasing of technology and tools>> Led the team of field staff to ensure all technology related issues or problems are attended to for all Dhaka ILCs.>> Successfully designed and updated Relief International Bangladesh online forum and other websites.>> Ensured effective implementation of IT policy and procedures and those they are regularly updated in line with the best practices and Relief International policy, enabling smooth operation of IT systems in Bangladesh.>> Facilitated in different workshop and training on Blogging of Media Access and Education for Human rights Project.>> Maintained equipment inventory and configuration information of all ILC's in the cluster. Show less

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  Concern Worldwide

  Aug 2011 - Apr 2016

  IT Officer

  >> Updated Bangladesh IT policy and procedures in line with changes in best practices, Concern Worldwide policy and any regulatory framework in place>> Provided help desk and first level support swiftly and with friendly customer focus, keeping usersinformed of progress>> Introduced new online training courses with the guidelines of Dublin office>> Implemented the strategy to ensure support to all offices in Bangladeshprogramme, including field IT infrastructures and training of local support staff to provide on-site troubleshooting>> Successfully maintained and support the large network infrastructure including servers with different roles.>> Successfully provided regular and high quality needs-based training and capacity building for IT users>> Initiated the process to develop a new induction system for new joiners>> Established a mechanism to ensure effective control systems over assets and IT resources, including asset registration, marking and tracking, ensure maintenance of up to date inventory in HO and support offices>> Introduced efficient and cost effective HRIS systems Show less

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  World Food Programme

  May 2016 - now

  • Support the Programme team in the targeting, enrolment and preparation of the various interventions and distribution cycles while adhering to technical procedures• Perform back end and front-end backstopping and technical support to the participating partners and beneficiaries• Support business continuity and quality delivery of SCOPE services to partners through timely monitoring of relevant SCOPE components and fast resolution or escalation of issues.• Respond to queries from partners, providing reports or advice and ensuring SCOPE policies, procedures, systems and tools are correctly applied to support them.• Support capacity building and training of WFP staff, Retailers, and Partners on SCOPE wallets.• Performed analysis, diagnosis, and resolution of complex IT problems for end-users, and recommend and implement corrective solutions for remote users as needed; • Coordinate field team to ensuring support throughout the camp.• Identify technological improvements and formulate a business case for management approval Show less • Identify and undertake prompt incident management, problem management, and configuration management as escalated from the ICT helpdesk for Emergency (Level – 3) Refugee Programme in Cox’s Bazar. • Install, configure and maintain Network hardware such as switches, routers, firewalls, and servers;• Conduct a periodic review of the existing network infrastructure and advise on capacity planning and infrastructure modernization;• Ensured anti-virus software is installed on the network and that it is regularly updated; • Conduct systems back up and test effectiveness according to schedule;• Resolve a variety of problems and/or assist in the resolution of problems to ensure that users progress with daily operational tasks with minimal interruption;• Troubleshooting software including Microsoft Office Suites, Active Directory, Windows 7, Windows Server 2012 R2.• Monitor LAN/WAN and perform preventive and corrective measures to ensure network & Internet availability. • Perform analysis, diagnosis, and resolution of complex IT problems for end-users, and recommend and implement corrective solutions for remote users as needed; • Responsible at the Cox’s Bazar level for the smooth functioning of the SCOPE system to ensure timely access to food assistance to 214,000 refugees, as well as to ensure timely facilitation for cooperating partners (CPs) who will be using the system. Show less

  • SCOPE Operations Officer

    Sept 2020 - now

  • IT Operations Assistant

    May 2016 - Sept 2020