Peter Walklett

Experience

• 

  International Computers Limited (ICL)

  Aug 1988 - Nov 1992

  As a Systems Software Specialist specialising in the Ingres RDBMS , I spent time based at Ingres Ltd in London, working with the team porting the Ingres DBMS to ICL Unix (DRS/NX). I also acted as the interface between the Ingres porting team and the ICL Unix development team, as well as performing second line Ingres support. I was also responsible for performing a testing and validation role, specifying and writing C and Unix shell script tests for the versions of Ingres ported to DRS/NX.Key Skills Ingres RDBMS (Version 5 and 6) SQL C Unix (ICL DRS/NX and SunOS) Administration and shell scripting Show less

  • Systems Software Specialist

    Nov 1989 - Nov 1992

  • Development Programmer

    Aug 1988 - Nov 1989
• 

  Ingres

  Nov 1992 - Oct 1994

  Technical Consultant

  At Ingres, I was a member of the DBA and Connectivity support team, responsible for supporting UK customers using Ingres RDBMS products on the Unix and VMS operating systems. Issues ranged from assistance with daily DBA tasks such as configuration and backups, SQL queries, and production issues such as database corruption or performance problems. Key Skills Ingres RDBMS (Version 5 and 6) SQL Unix (Solaris) and shell scripting TCP/IP

• 

  Sybase

  Oct 1994 - Feb 1999

  Technical Support Team Manager (Tools and PC Server)

  At Sybase, I initially worked in the team providing customer support for the Sybase RDMS on Unix platforms. Issues ranged from providing assistance with product installation, SQL queries and database schemas, through to production issues such as database corruption or performance problems. I later managed the team responsible for the post sales customer support of Sybase PC based products, development products and connectivity products.. The type of support ranged from assisting developers with coding issues (typically using C), DBA issues with SQL Server, and connectivity/networking issues arising from a Client/Server environment. The products were supported on a number of PC based operating systems including Windows, OS/2 and Novell Netware.Key Skills Sybase SQL Server / Adaptive server (System 10 and 11) Microsoft SQL Server C, with Embedded SQL and Sybase APIs (Open Client/Server) SQL Unix (Solaris) and shell scripting Windows (Wnidows 3.x, 95 and NT) TCP/IP Show less

• 

  SeeBeyond

  Feb 1999 - Mar 2006

  Senior Technical Support Engineer

  At SeeBeyond, I was one of first hires into the EMEA Customer Support team. Initially the product (Datagate) used a Lisp based development language called Monk. With the later releases of eGate and ICAN, the focus moved to Java. This was primarily an office based role with occasional onsite vists to customers as required.Key skills SeeBeyond eGate / ICAN Unix (Solaris, AIX, HP-UX) Windows NT / XP Java J2EE application servers (mainly SunOne/GlassFish, with occasional WebSphere) Show less

• 

  Sun Microsystems

  Mar 2006 - Jan 2010

  Senior Technical Support Engineer

  At Sun, I provided Customer Support for the SeeBeyond e*Gate, ICAN and Java CAPS (JCAPS) products. I was team leader for the eWay (Adapter) team within Sun EMEA Support. This was primarily an office based role with occasional onsite visits to customers. Issues often involved reviewing, and suggesting changes to, customer written Java code. As a member of the eWay (Adapter) team, I also worked extensively with connectivity/Adapter issues using a variety of protocols. The role often required the setup and configuration of complex reproducible cases, so I am experienced in quickly learning new technologies as required.Key skills SeeBeyond eGate and Java CAPS Unix (Solaris, AIX, HP-UX) Windows NT / XP Java J2EE application servers (mainly SunOne/GlassFish, with occasional WebSphere) Connectivity to 3rd party applications (eg. JDBC, (S)FTP, IBM MQ, SAP Jco, JMS, SWIFT, HL7, TCP/IP) Web Services / XML Show less

• 

  Oracle

  Jan 2010 - now

  I am currently in the product Support team working with customers who are using Oracle Integration Cloud (OIC)Previously (until mid 2021) I also supported:SOA Cloud Service (SOACS)MFT Cloud Service (MFTCS)API Platform Cloud Service (API PCS)And prior to that their on-premise equivalents.Key skillsTechnical Support for Cloud EnvironmentsOracle Integration Cloud (OIC)Oracle Cloud Infrastructure (Associate Certification)Web Services - SOAP / RESTLinuxDatabasesJava / JVMOracle SOA Suite Oracle Weblogic Server Microsoft Windows Show less I worked in the Oracle SOA Technical Support team based in the UK, providing support to customers for Oracle SOA Suite 11g /12c. and the Sun Java CAPS / e*Gate products.My role was to own and resolve Service Requests that are logged by customers. These could vary from “how-to” questions, typically during the implementation phase of a customer project, through to critical issues with production systems. The role was office based, and contact with customers was usually via a combination of telephone, online updates or web conference. I regularly rotated into the EMEA SOA Severity1 support team (handling critical and often escalated customer 24x7 issues), and provided weekend cover for customers as required.I was regularly involved in troubleshooting complex and escalated issues, and am experienced in analysing problems from their symptoms or error codes, logfiles or tracing, dump analysis (eg. Java Heap / Thread dumps, OS core dumps), and down to source code level if required. The role often required the setup and configuration of complex reproducible cases, so I am experienced in quickly learning new technologies as required.I was also the primary contact within EMEA SOA Support for the Oracle Fusion Applications Support Team (FAST), and assisted them in resolving SOA issues with Fusion Applications for On Demand / Cloud customers.Key skillsTechnical SupportOracle SOA Suite 11g / 12cOracle Weblogic Server Unix (Linux, Solaris) and shell scripting Microsoft Windows Java / JVM Sun Java Caps, including Sun e*Gate and Glassfish J2EE Application Server Web Services Show less

  • Principle Technical Support Engineer

    Jun 2016 - now

  • Principle Technical Support Engineer

    Jan 2010 - May 2016