Mostafa Hussein

Experience

• 

  Military Technical Institute

  Nov 2012 - Dec 2013

  IT Specialist

  • Upgraded domain controller for more than 300 PCs without interrupting user or data.• Created a network system between seven different labs computer host and PC Stations.• Performed hardware and software maintenance to ensure that all devices are up to date.• Designed database using MS Access 2010 to evaluate, order, and organize records.

• 

  TE Data

  May 2014 - Jun 2014

  Technical Support Intern

  • Troubleshooted ADSL issues.

• 

  ElBaron For Trading And Manufacturing

  Jul 2014 - Nov 2015

  IT Specialist

  • Installed new domain contain Active Directory, DNS, DHCP and Group Policy.• Performed hardware and software maintenance to ensure that all devices are up to date.• Built surveillance camera system.• Installed and configured firewall PfSense in the company network.

• 

  Cairo Plast Company

  Nov 2014 - Nov 2015

  IT Specialist

  • Administered and supported Office 365.• Troubleshooted domain issues and web hosting.• Installed New Server and Configured AD, DNS, DHCB, GB and WD.• Performed hardware and software maintenance to ensure that all devices are up to date.• Built surveillance camera system in Factory and Administration Office.• Changed Network Infrastructure.• Installed SQL Server on Main server Connected Comsys ERP system.• Setup VPN windows server service that connect factories with administration office. Show less

• 

  Etisalat Misr

  Nov 2015 - Jul 2017

  Achievements:• Recognized by organization for closing the highest number of service requests• Employee of the month for 18 months consecutively• Solved a global issue that was facing all Etisalat USB modem with ZTE corporationDuties:• Trained IT specialists on Siebel and internal Etisalat systems.• Led a team of seven IT customer support specialists.• Reported team activity and KPI summery for upper management monthly. • Resolve system and hardware issues to ensure they are solved within their relevant SLAs.• Analyzed and troubleshooted tickets and service requests of system and ensured they are resolved within their target time.• Supported system and hardware remotely for Etisalat stores.

  • Senior IT Specialist

    Dec 2016 - Jul 2017

  • IT Support Specialist

    Nov 2015 - Dec 2016
• 

  Infinity Solutions

  Aug 2017 - now

  Achievements:• Increased number of service contracts by 40%• Negotiated the renewal of 5 major contracts• Increased revenue for the company by 35%• Reviewed contracts with suppliers and increased number of approved suppliersDuties:• Responsible for the daily management of +500 users support in HQ, factories, and branches.• Research and review new and innovative technology solutions, and analyze them for potential implementation.• Lead strategy meetings with executives to advice and plan for short-term and long-term IT system upgrade needs.• Drawing up the company’s IT budget & IT policy in consultation with all business divisions, and senior managers• Lead contract negotiations with companies resulting in increasing the number of contracts for maintenance.• Lead new projects implementation including budget management, bidding items, and stakeholder engagement.• Lead continuous improvement activities to guarantee the proper functioning of the IT operations and the quality of the services provided to users.• Guided implementation of company-wide enterprise security strategy for network and hardware, Disaster recovery, data protection and endpoint protection.• Lead team meetings to discuss project goals and progress. Show less Achievements:• Lead data recovery for multiple customers• Prevented multiple ransomware attacks on servers• Completed a full facility upgrade in 3 working daysDuties:• Oversee the design and implementation of new factory IT infrastructure.• Managed supply chain to ensure product quality and availability for each project.• Managing VMware Virtualization Technologies vSphere and Hypervisor Esxi.• Design and implementing the IP-Surveillance Solution.• Monitoring and solving issues between ERP and other systems.• Analyzing data and supports decision-making process.• Integrate and upgrade computer hardware, operating systems, communications, software applications, and data processing• Hiring and training IT engineer and technician.• Managed three engineer and five technicians in multiple projects.• Install new domain contain Active Directory, DNS, DHCP and Group Policy.• Develops and maintains technology policies, standards, and procedures manuals.• Regularly monitor systems status and capabilities to maintain running workload.• Responsible for managing and supervising the daily operations of the Help Desk team. Show less

  • IT Sr. Manager

    Aug 2019 - now

  • IT Manager

    Aug 2017 - Aug 2019