Experience

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  Arista laboratories

  Jul 2009 - May 2010

  Analytical laboratory technician

  • Responsible for the determination and quantitation of tobacco components via High Performance Liquid Chromatography and LIMS analytical software• Prepared client data reports and statistical analysis summaries

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  Browngreer plc

  Nov 2010 - Apr 2018

  Management and Training • Operations analyst and manager of 2 teams responsible for $350 million in Deepwater Horizon (BP Oil Spill) Settlement payments to 24,000 property owners and lessees • Designed and led claims review training programs for 2 out of the 12 total claim types within the Deepwater Horizon Settlement Program • Authored internal policy updates to optimize workflow and achieve compliance with program policy • Directly supervised 15 claims reviewers; indirectly supervised 20+ employees across two teamsProcess Improvement and Data Analysis • Analyzed and reported departmental performance metrics to identify pain points in the claims review process and reduce payment errors, resulting in team accuracy rate of 98.8% • Established productivity thresholds and implemented employee performance tracking/feedback process to improve individual performance, measure impact and inform staffing decisions • Executed ad hoc reporting requests regarding KPIs, billable hours, and claims data in Excel for clients and internal stakeholders Teamwork, Communication and Executive Briefing • Led biweekly meetings with C-level executives of a major client to present departmental progress reports, field questions and successfully drive a 6-year project to completion • Worked directly with clients and vendors to compile, distill and propose solutions to ambiguous claims-related/programmatic obstacles • Coordinated across teams to resolve escalated scenarios and authored scripts for communications team as property damage claims SME • Served on 7-member team providing oversight to 18 site offices across 5 states; evaluated compliance with program policies during bimonthly site visits and provided recommendations to senior management Show less

  • Analyst II / Analyst I

    Sept 2012 - Apr 2018

  • Program Liaison / Claims Reviewer

    Nov 2010 - Sept 2012
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  Legalpad (deel immigration)

  Jun 2019 - now

  Building tools and processes to improve the employment-based immigration experience.

  • Senior Manager - Business Operations

    Feb 2022 - now

  • Business Operations Manager

    Jun 2019 - now
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  Deel

  Aug 2022 - now

  • Product Operations Manager

    Feb 2023 - now

  • Senior Manager - Business Operations

    Aug 2022 - now